Enhancing Smart City Infrastructure Management through Centralized IoT Edge Control
1. Industry & Core Challenge A rapidly growing smart city deploys thousands of IoT devices across its urban landscape to manage critical infrastructure: intelligent street lighting systems, environmental monitoring stations (air quality, noise), traffic
Optimizing Renewable Energy Grid Integration with Remote Edge Management
1. Industry & Challenge A renewable energy provider operates hundreds of solar and wind farms spread across diverse geographical locations (deserts, coastal areas, remote hills). Each site utilizes edge computing gateways (InHand EC series) to aggregate
Predictive Maintenance and Remote Management for Distributed Industrial Assets
1. Business Challenge A manufacturing company operates multiple production facilities across different regions. Each facility uses numerous industrial IoT (IIoT) devices (gateways, controllers, PLCs, sensors) for automation and monitoring. The company
How can I customize alerts to match specific business needs?
Customize alerts by: Going to the "Alerts" menu and clicking "Create Rule." Defining conditions (e.g., temperature thresholds, connectivity loss). Selecting notification methods (email, SMS, or both). Assigning recipients and severity levels. Alerts will
What happens if a device’s license expires on DeviceLive?
When a license expires, the device loses access to premium features but remains visible in the platform. To reactivate: Go to "Subscriptions" and renew the license for the device. Offline devices will regain functionality upon reconnecting after ren
Can DeviceLive integrate with third-party systems or APIs?
Yes, DeviceLive provides API access for integration with external systems like ERP or analytics platforms. Developers can use the API documentation to build custom connections, enabling data synchronization and automated workflows.
How do I manage multiple organizations on DeviceLive?
Organizations can be created and managed by administrators. To add an organization: Go to "Organizations" in the admin panel, click "Create," and enter details. Assign users and roles within each organization. Use the "Switch Organization" feature in
What are the reporting capabilities of DeviceLive, and how can I export data?
DeviceLive offers customizable reports on device health, performance, and alerts. To export: Go to the "Reports" menu, select a report type, and choose devices or time ranges. Click "Export" to download as CSV or PDF. Schedule automated reports to be
How can I troubleshoot connectivity issues between DeviceLive and devices?
If devices fail to connect: Verify internet connectivity at the device location. Check the device’s firewall settings to allow communication with DeviceLive servers. Ensure the device’s firmware is up-to-date and compatible with the platform. Review logs
What security measures are in place for DeviceLive?
DeviceLive employs end-to-end encryption for data transmission, role-based access control (RBAC) to restrict user permissions, and secure VPN tunnels for remote access. Additionally, regular security audits and compliance with industry standards ensure
How do I create and manage device groups for bulk operations?
Navigate to the "Groups" menu and click "Create Group." Name the group and add devices by selecting them from the list or using filters. Use groups for bulk actions like OTA upgrades, alerts, or permissions management. Edit or delete groups as needed
What is the OTA Upgrade feature, and how does it work?
OTA (Over-the-Air) Upgrade allows remote firmware updates for devices without physical access. To use it: Go to the "OTA Upgrade" menu, select the target device(s), and upload the firmware file. Choose to upgrade immediately or schedule a time. The device
How can I monitor real-time data from devices on DeviceLive?
Go to the "Devices" menu, select a specific device, and navigate to the "Data" tab. Here, you can view real-time sensor readings, status updates, and historical data trends. The platform supports customizable dashboards for visualizing key metrics.
What are the steps to generate and schedule reports in DeviceLive?
In the "Reports" menu, click "Create New." Select the report type (e.g., device status, alerts). Choose devices, groups, or organizations to include. Set the reporting period (up to last 30 days). Configure output format (PDF or Excel) and email for delivery.
How can an external user provide technical support for another organization?
The organization’s administrator invites the external user via "Users >> Add," selecting "External User" and entering the user’s InCloud Manager email. The external user accepts the email invitation and logs into DeviceLive. Click the profile icon at
How do I manage licenses for devices on DeviceLive?
Licenses are subscription-based and applied per device. Assign a License: Go to "Subscriptions >> Devices," click "Assign License" for a device, select the license type, and click "Assign." Extend License Duration: For a licensed device, click "Assign
How can I set up alerts for device monitoring?
Go to the Alerts menu and click "Alert Settings." Click "Add Rule." Select the group to monitor, alert type (e.g., disconnect from platform, license expiring), notification users, and method (email or SMS). Click "Save." Alerts will be triggered based
How does the Connector feature work for remote access?
Connector establishes VPN tunnels to remotely access on-site machines. Create a Connector network in the "Connector" page. Add devices and assign subnet addresses (auto or manual). Add endpoints (e.g., PLCs) and assign virtual IPs. Add accounts and download
What should I do if my device remains offline on the platform after configuration on DeviceLive?
Check the following: Ensure the device’s network connection is normal. Verify that the local cloud service on the device is enabled. Confirm the device’s firmware version supports connecting to the cloud platform. If using cellular connectivity, ensure
How can I perform a remote firmware upgrade for a device?
Go to the device details page by clicking the device name. Click "Firmware" at the top. In the upgrade popup, select the target firmware version. Choose the upgrade time: "Upgrade Now" for immediate upgrade (online devices) or "Later Date" for scheduled
What user roles are available in DeviceLive and what are their permissions?
The system provides four roles: System Administrator: Has all functions and data permissions of the current registered account. Organization Manager: Has all functionality permissions in DeviceLive, but only functional permissions for Console, Users,
How do I add a device to the DeviceLive platform?
Ensure the device is connected to the internet. In the "Devices" menu, click "Add." Enter the device name and serial number (and MAC address if required). Click "Save." The device will then appear in the device list and automatically synchronize with
What is DeviceLive and what are its main capabilities?
DeviceLive is an industrial IoT device management platform designed to quickly build intelligent edge networks paired with InHand edge intelligent hardware. Its four major capabilities are: device management, remote monitoring, edge computing app management,
How to connect IG series with Device Manager Cloud platform?
1. First, you need to create a Device Manager account. Please follow the guide via: How to create an online portal account-Device Manager? 2. Then log in IG502, then follow the guide below. Kindly remind that make sure the IG502 is connected with Internet.
Can I upgrade firmware for multiple devices in batches on InCloudManager?
Yes. 1. Go to the "Firmware Management" menu in InCloudManager. 2. Select the devices you want to upgrade (filter by model or group). 3. Upload the official firmware file (downloaded from InHand’s Resource Center) or choose the recommended firmware. 4.
How do I check the real-time status and logs of my devices on InCloudManager?
1. Log in to the platform and navigate to the "Device Details" page of the target device. 2. View real-time status (online/offline, signal strength, connected clients) in the "Dashboard" tab. 3. To check logs, go to the "Logs/Events" section—you can filter
What remote operations can I perform on devices via InCloudManager?
You can perform multiple key operations: 1. Remote configuration (e.g., adjust WiFi settings, set up VPN). 2. Real-time status monitoring (e.g., network connectivity, signal strength, traffic usage). 3. Firmware upgrades (single or batch updates). 4.
How can I add my InHand device to InCloudManager?
1. Log in to InCloudManager and go to the "Devices" menu. 2. Click "Add Device" and enter the device’s Serial Number (SN) and MAC address (found on the device nameplate or local web interface). 3. Select the correct device model (e.g., 5G FWA02, ODU2002)
How do I register and log in to InCloudManager?
1. Visit the official InCloudManager login page (https://star.inhandcloud.com/). 2. Click "Register" to create an account with your email/phone number and set a password. 3. After registration, log in with your registered account credentials. Ensure your
How to delete the added IR302 device on the InConnect platform?
1. Log in to the InConnect platform (https://ics.inhandiot.com) and navigate to [Sites → Devices]; 2. Find the target IR302 in the device list and click the "More" button (three dots) on the right side of the device name; 3. Select "Delete Device" and
How to bind a mobile phone number on the InConnect platform for convenient subsequent login?
1. Log in to the InConnect platform (https://ics.inhandiot.com) and navigate to [Personal Center → Settings]; 2. Find the "Bind Mobile Number" section and click "Bind"; 3. Enter the mobile number to be bound and obtain and fill in the SMS verification
How can I view the cellular signal history data of ER605 in Incloud?
1. Log in to Incloud and navigate to [Device → Select Target ER605]; 2. Click on the "Cellular Signal" tab; 3. Select the query time range (e.g., Last 1 Day, Last 7 Days); 4. The page will display trend charts for parameters such as RSSI (signal strength),
How can the "virtual IP" assigned by the InConnect platform be used to access a remote router?
1. Ensure that the router has been successfully connected to InConnect (the platform displays "Connected" and automatically assigns a virtual IP); 2. Install the InConnect client on the local PC (available in the platform's [Download Center]); 3. Open
How does Incloud renew the basic version license for ER605?
1. Log in to Incloud Manager (https://star.inhandcloud.com/) and navigate to [Enterprise Management → Subscription → License]; 2. Find the "Basic License" corresponding to the target ER605 and click "Renew"; 3. Select the renewal duration (e.g., 1 year
Guide for Connecting IR624 with Device Live
Please check the attachment for details.
How to Connect VG with Device live？
Please check the attachment for details.
Device Manager_How to modify individual parameters by bulk config push
Bulk configuration file pushes are commonly used to stage new devices. However, in some scenarios, customers may only need to modify a small number of settings across their device fleet rather than applying a full configuration file. In these cases, the
Why the Incloud APP can't connect to the device after scanning?
The following are the reasons that the APP can't build a connection with the device after scanning the QR code on its nameplate: 1. The device is not enabled for HTTP access. 2. The 2.4G Wi-Fi access point function of the device has been turned off. 3.
What kinds of devices does the Incloud APP support to configure?
ER805 ,ER605,ER615,FWA02,FWA12,ODU2002, etc.
How to add an account to Incloud
Click Users at the top of InCloud Manager to manage the organization and user information of the system. Add Users In the user list, click "Add," and enter the user information as follows:
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