What should I do if my device remains offline on the platform after configuration on DeviceLive?

What should I do if my device remains offline on the platform after configuration on DeviceLive?

Check the following:

  1. Ensure the device’s network connection is normal.
  2. Verify that the local cloud service on the device is enabled.
  3. Confirm the device’s firmware version supports connecting to the cloud platform.
  4. If using cellular connectivity, ensure the IoT card’s whitelist includes: *.inhandcloud.com, *.amazonaws.com.
  5. Check if the device is bound with a license. If not, go to "InHand Cloud Service >> Subscriptions" to bind a license.