How can an external user provide technical support for another organization?

How can an external user provide technical support for another organization?

  1. The organization’s administrator invites the external user via "Users >> Add," selecting "External User" and entering the user’s InCloud Manager email.
  2. The external user accepts the email invitation and logs into DeviceLive.
  3. Click the profile icon at the top right, then click "Switch."
  4. In the organization switch dialog, select the organization requiring support and click "Switch." The user’s permissions are determined by the role assigned during the invitation.