inConnect Router IR305 can't register-Cannot resolve host address

inConnect Router IR305 can't register-Cannot resolve host address

Have a device IR305 that cannot connect to inConnect portal:
This is what the log says:
RESOLVE: Cannot resolve host address: www.hostvpn.cloud:61723(Name or service not known)

From the tasks inConnect: 
SPSNA-BNYPENrun config applyPENDING