InHand IR302 Ensures Reliable Connectivity for Self-Service Terminals

InHand IR302 Ensures Reliable Connectivity for Self-Service Terminals

1. Scenario Background

Self-service terminals (for ticketing, payments, and check-ins) suffered from unstable single-carrier connectivity, leading to frequent transaction failures, frustrated users, and high on-site maintenance costs.

2. Product Selection

InHand IR302 Industrial Cellular Router — features 4G/5G connectivity, Dual SIM redundancy, industrial-grade durability, and remote management capabilities, ideal for unattended self-service environments.

3. Core Solutions

Connect IR302 to each self-service terminal to provide primary network access via 4G/5G.

Use Dual SIM redundancy to switch automatically between carriers if signal weakens, ensuring uninterrupted transaction data transmission.

Enable remote monitoring and configuration via the router’s management platform to reduce on-site maintenance.

4. Implementation Results

Transaction success rate increased to 99.9% (eliminated connectivity-related failures).

On-site maintenance visits reduced by 60% via remote troubleshooting.

Improved user experience with seamless, uninterrupted self-service interactions.