1. Scenario Background
Industrial robot maintenance teams faced difficulties in tracking robots’ installation location, initial information (e.g., asset number), and responding to faults timely, which reduced after-sales efficiency and prolonged robot downtime.
2. Product Selection
InHand IR315 Industrial Cellular Router — combined with DM and ICS functions, it provides real-time robot information and remote maintenance tunnels, perfectly solving the pain points of robot after-sales and O&M.
3. Core Solutions
1. IR315 + DM: Transmit industrial robots’ real-time online status, installation location, asset number and other initial information to the maintenance team, facilitating easy tracking and after-sales arrangement.
2. IR315 + ICS: Provide a remote maintenance tunnel for the O&M team, enabling quick fault location and timely response without on-site visits.
4. Implementation Results
Simplified robot tracking and asset management, improving after-sales efficiency by 45%.
Shortened fault response time significantly, reducing robot downtime by 50%.
Cut on-site maintenance costs by reducing unnecessary on-site visits.