Device Manager User Manual

Device Manager User Manual

1.About the Platform

Device Manager ("DM") is an Internet of Things (IoT) device management cloud platform of the "new generation" independently developed and operated by InHand. With visual user interfaces (UIs) and easy-to-use processes, it allows you to conveniently manage and monitor hardware devices of InHand such as routers and gateways and quickly deploy and manage massive devices in one-click manner. You can just deploy your applications on the cloud without caring about maintenance, allowing you to focus on your core business and empower your enterprise.

 

Quick start with the platform:

Register an account -> Configure a router or gateway and connect it to the platform -> Enable management of the router or gateway device


2.Registration and Login

2.1 Registration

On a browser, enter https://iot.inhandnetworks.com/ to visit the office website of Device Manager. Click Register Account, enter an email account and relevant information, and click Submit. The authenticity of your email account will be verified. Please activate the account as instructed.

2.2 Login

After registration, log in to the platform with the email account and password you used for registration. After login, choose Personal Center >> Settings, modify the login password and bind a phone number. Then, use the phone number and the verification code or the phone number and password for login. You can also use the phone number for recovering your password.



3. Connect Gateway Devices to DM

The following devices are supported to be managed on Device Manager platform: InRouter200, InRouter300, InRouter600, InRouter900, InGateway900, InGateway500, InVehicleG710, InVehicleG810. After connection configuration is made on the device, a new device data record is automatically added to DM. You do not need to manually record the device data on DM. The following describes the details.

Configure the router to connect it to DM. Before configuration, make sure that the router has been connected to the network. For more information about networking operation, see the appendix.


3.1 Connect IR300/IR600 to DM

After connecting the router to a PC, visit 192.168.2.1 or 192.168.1.1 on a browser, enter the login account adm and password 123456 to log in to the device web page. On the web page, choose Services >> Device Manager, choose Service Type as Device Manager and Server as iot.inhandnetworks.com and enter the email account you used for registration with DM in Registered Account:



| Caution: The page varies with the device firmware version. The actual page shall prevail.
After the router is configured, a gateway data record is automatically added to the Gateways page on DM. You do not need to manually record the data. When the router status is Online, the device has been connected to DM:



3.2 Connect IR900/VG710 to DM

After connecting the router to a PC, visit 192.168.2.1 or 192.168.1.1 on a browser, enter the login account adm and password 123456 to log in to the device web page. On the web page, choose Administration >> Device Manager, set Service Type to Device Manager, select iot.inhandnetworks.com from Server Address, and enter the email account you used for registration with DM in Registered Account:


Click Apply & Save. If the status is Connected, the device has been connected to DM:


| Caution: The page varies with the device firmware version. The actual page shall prevail.

After the router is configured, a gateway data record is automatically added to the Gateways page on DM. You do not need to manually record the data. When the router status is Online, the device has been connected to DM.


3.3 Connect IG500/IG900 to DM

After connecting the router to a PC, visit 192.168.1.1 on a browser, enter the login account adm and password 123456 to log in to the device web page. On the web page, choose System >> InHand Cloud, on the tab page of InHand Device Manager ，set Server Address to iot.inhandnetworks.com, and enter the email account you used for registration with DM in Registered Account:



3.4 Add Gateway to DM

As mentioned above, after the router is configured, a gateway data record is automatically added to the Gateways page on DM. You can manually add the data before configuring the router. The status of the manually added gateway is Offline. After the gateway can be connected, its status changes to Online.

3.4.1 Add a single gateway

1. Choose Gateways >> +. Enter a gateway name in Gateway Name, enter the serial number in Serial Number. To view the serial number, on the home page, choose Administration >> System >> Status or Gateway Nameplate S/N, and then click OK.


2. Return to the Gateways page. The device is added. If the dot before the gateway name turns green, the device is online and connected to DM and the network. If the dot is gray, the device is offline and disconnected from the network. DM cannot manage and monitor offline devices. 

 

3.4.2 Add gateways in batches

1. Choose Gateways >> Import >> Download Template, enter the gateway information, and save the template. Click Select File, select the saved template, and click OK. You can choose to override the import or import the gateway into a group when importing the file.


2. Return to the Gateways page to view the imported device.

4. Gateway Management

After a gateway is connected to DM, you can manage the device on DM, such as device asset management, configuration update, firmware upgrade, position tracking, running monitoring, and operation command monitoring.

4.1 Basic Management

4.1.1 Information Management

In the Details Information section of the Gateways page, you can manage key information of the gateway, including basic information (such as the model, serial number, IP address, RSSI, and IMSI), running information (such as traffic statistics and online statistics), and control information (such as task list). Devices connected to DM regularly report their traffic, online status, and other running information to DM for real-time monitoring and analysis.


 

4.1.2 Remote Web Access

1. On the Gateways or Device Details page, click the  icon to go to the Web Management page of the gateway. On this page, you can directly modify the device configuration locally. This function is only applicable for online devices.

 


2. Enter the username and password to go to the Web Management page of the gateway, and then remotely operate and control the device through commands.

 

4.1.3 Update Configuration

You can only update the configuration of online devices.

On the gateway details page of an online device, click Remote Configuration. Edit and update the device configuration and then click Deliver. The device configuration is remotely updated, and a task record is generated in the task list on the details page. The task status is updated in real time to reflect the execution status in real time.

 

 

 

4.1.4 Upgrade Firmware

On the device details page, click next to Firmware Version, and upload a file. After the file is uploaded, a task record is generated in the task list on the details page. The task status is updated in real time to reflect the execution status in real time.

Online devices execute the upgrade task immediately, while offline devices will execute the upgrade task after they are online again.

 

4.1.5 Forced Offline

When configuration delivery and firmware upgrade fail for multiple times, you can try to force a gateway offline, connect it to DM again, and then try to deliver the configuration and upgrade the firmware again.


4.2 Alerts

The device Manager platform supports setting alerts to monitor some important events of the Devices. When an event occurs, it can push SMS or email messages to specified users. The support of each device is subject to the information displayed on the interface. IR600 for example, an offline alarm is used to perform operations.

1. Configure alert rules: On the page of " Gateways -> Alerts -> Alert Rules" , click " Add Rule " , select devices, alert rules and notification rules in the form as needed:
 
2. After the rule is added, click " save " , the rule takes effect immediately; As shown in the figure, an offline alarm rule is configured for a gateway: When the gateway is offline for 10 minutes, the user’s email will receive an alert email, and the alert messages will be also recorded on the page “Gateways->Alerts->Alert Logs”.

3. For some specific alert types, you must enable alert reporting on the device before the alert takes effect. Take the IR600 for example: on the device WEB management page, visit the page “Services ->Alarm Manager”, select alarm type, select “Device Manager” as the alarm output, then click “Apply”.


4. After the application is successful, when the device has the above event, it will send an event message to the platform, and the user will receive an email or SMS alert message according to the settings. The following table lists the alert types of the platform and the device:

Device Manager

The WEB management page of device

Hourly Traffic Alarm

The alarm type is "Traffic Alarm", and the traffic alarm threshold should be defined in the "Services -> Traffic Manager" section at the same time. After setting the required hourly, 24-hours (day) and monthly thresholds, the platform will send an alarm message when the specified alarm threshold is reached.

 

Daily Traffic Alarm

Monthly Traffic Alarm

SIM Switch

Active Link Switch

Link Backup

Active Link Switch

Interface Up/Down

WAN Link-Up/Down, LAN Link-Up/Down, Dialup Up/Down


4.3 Device Group Management

When the system has a great number of devices, you can group devices for centralized management in the Groups table. For example, you can manage devices by industry, so that you can clearly know the scenarios of each device. You can also place abnormal groups in the same group for centralized management. When the device error is removed, move the device out of the group.


The following describes the details:

1. Click Create Group and enter the group name and other information:

 

2. After the group is created, you can add devices to the current group:

 

3. If an added group has changed, select the group and then move it out of the current group.

 

You can create groups of multiple levels based on service demands to manage devices by level.


4.4 Position Tracking

The Map page displays the real-time position and online status of the gateway. After you click the device icon on the map, the device basic information is displayed. Then, you can click the gateway name to view the device details.



4.5 Gateway Running Monitoring

1. On the Gateways->Statistics page, you can view online duration statistics and traffic usage of a device and export the list of its online duration and traffic usage.

 

2. Click the device. The device status bar chart of the device is displayed.

  1. Online: The device is connected to DM.
  2. Offline: The device is disconnected from DM.
  3. Abnormal: When the statistical period is less than three days, if the status changes for more than three times in two hours, it is abnormal. When the statistical period is more than three days, if the status changes for more than three times in one day, it is abnormal.

 


4.6 Operation Command Monitoring

On the page of Gateways-> Tasks, you can view the execution status of the tasks sent from DM to devices. In the Action column, you can click to re-execute a task or cancel an in-progress task.



5. Update Gateway Configurations in Batches

When a large number of devices are connected to DM, it takes a great time to update the configuration device by device. You can update the configuration in batches on the Config page. The following describes the details:

1. Choose Gateways >> Config >> + >> Select File. Select a configuration file (which can be exported from the Web Management page of the gateway, edited, and then applied), enter a name in Config Name, enter the model in the template in Device Models, and then click OK.


2. Select the device to which you want to deliver the configuration and click OK.


3. Return to the configuration list, click View details to view details of the current configuration, such as its update progress and status:



6. Upgrade Gateway Firmware in Batches


When a large number of devices are connected to DM, it takes a great time to upgrade the firmware device by device. You can upgrade the firmware in batches through Firmware. The following describes the details:

1. Choose Firmware >> +. Select a gateway firmware and click OK.

 

2. Select the device for which you want to upgrade the firmware and click OK.

 

3. Return to the firmware list, click Details to view the details of the current firmware, such as its upgrade progress and status:

 


7. Edge Computing

As one of the core features of the Edge Gateway, edge computing function of DM platform are mainly applied to gateway devices with edge computing features of IG500, IG900, and VG series.

7.1 Edge Agent

Edge engine is the operating environment for edge applications of the gateway device. It integrates the python, Azure IoT Edge and Docker programming development environment, and can strengthen the ability of edge applications to cooperate with the cloud. You can flexibly customize applications according to your business needs. You should install the edge engine before installing your edge applications.

1. On the page of "Edge Agent": click "Add Edge Agent ", select the edge SDK from InHand Networks.


2. Then click “SDK Version" to view more information, click "Deploy" , select Gateways to install this SDK.


3. On the installation page, there displays the detailed progress status of each installation task, including "Pending" , "Installing" , "Completed", "Failed". For the failed task, you can view the failure reason in the task list.

 

7.2 Edge Application

1. Click "Add Applications ", import the APP you want to install.

 

2. Then click "Application Name" to view the details. If you have a version update, you can also upload a new version here.

3. Click "App Deploy", Select "Deploy", select the required device, the system will automatically send the APP to these devices to make upgradation. On the installation page, there displays the detailed progress status of each installation task, including "Pending" , "Installing" , "Completed", "Failed". For the failed task, you can view the failure reason in the task list.

 

4. Click "App Config", maintain the app configuration or view the configuration details and the update records of the gateway configuration in detail.

 

7.3 Gateway Details 

1. In the details of a gateway with edge features, you can also view the current status of the device's SDK and APP installation history.

2. You can directly update the SDK and APP of a single gateway in the gateway details. The updated SDK and APP need to be added in the "Edge Agent" and "Edge Application" in advance.



8. System Management

8.1 User

8.1.1 Add a User

To manage devices through multiple users, you can add multiple accounts in the Users list, and grant different roles and permissions to different accounts for permission security control.

The system roles and their permissions are as follows:

Function Page

Organization Manager

Device Manager

Device Monitor

Home

√

 

 

Map

√

√

√

Gateways

Gateways

√

√

√

Alert

√

√

√

Groups

√

√

√

Tasks

√

√

√

Ststistics

√

√

√

Config

√

√

 

Firmware

√

√

 

Edge Computing

Edge Agent

√

 

 

Edge Application

√

 

 

Administration

Users

√

 

 

Access Control

√

 

 

Company Info

√

 

 

Operation Log

√

 

 

The operation is described below:

Choose Administration >> Users >> +, and add a user. The system automatically sends the password to the email account of the new user. The new user can use the email account and the password in the email to log in to DM.



8.1.2 Delete a User, Reset User Password, and Lock a User

  1. Delete user: It is used to delete a user.
  2. Reset password: It is used to reset the password for a user. The new password is sent to the login email account of the reset user through email.
  3. Lock user: After a user is locked, it cannot log in to DM.


8.2 Access Control

When the system has multiple users ,devices, and groups, for secure device management and control, you can grant the management permissions of gateway devices and groups for each user in the Access Control list.

The Access Control module is used to divide the users’ permission to view and manage gateway devices and groups. It allows you to customize multiple permission group, the gateway devices and groups in each permission group can only be viewed and managed by users in the current group.

Example:

The user A has 120 devices, 50 in California and 50 in Florida. Two persons are required to manage these devices separately, where in Tom just manages the 50 devices in California, while Mary just manages the 50 devices in Florida.

Procedure:

The user creates two permission groups on the Access Control page, places Tom and the 50 devices in California in one permission group, and places Mary and the 50 devices in Florida in the other permission group. And places the left 20 devices in another permission group.

Specific functions:

1. New non-admin users are grouped into "Unallocated" by default. And they can vie all ungrouped devices by default.

2. The newly added devices and groups are grouped into "Unallocated" by default, and all users can view them.

3. Users in unallocated can view all unallocated devices and groups.

4. Users in a self-built group can view the devices in the current access control group and the devices in the "unallocated" group.

5. Users in a self-built group can view the groups in the current access control group and the groups in the "unallocated" group.

6. The organization administrator (admin) does not participate in the permission grouping, and can view all device data.

7. A user can be divided into multiple groups.

8. A device and a group can only be divided into one group.

9.If a group is not in the same permission group as the devices in the group, users in the permission group in which the device is located can see the device but not the group or other devices in the group.


1. Create a permission group.

Step 1: Choose Access Control >> Add Access Group. Enter a name for the permission group and click OK.

 

Step 2: Allocate users for the created permission group.

Choose User Included >> Add Users to Group, select users, and then click OK.

  

Step 3: Allocate gateways to the created permission group.

Choose Gateway Included >> Add Gateways to Group, select gateways, and then click OK. Then, the permission is created. Devices in the permission group can only be viewed and managed by users in this permission group.

  

Step 4: Allocate groups to the created permission group.

Choose Group Included >> Add Groups to Access Control, select groups, and then click OK. Then, the permission is created. Groups in the permission group can only be viewed and managed by users in this permission group.

2. When you need to modify users, devices,and groups in a permission group after permissions have changed, select a permission group, remove one or multiple devices, users, or groups from the permission group and then add some devices, users or groups to the permission group.

 

| Caution: New gateway devices, users, and groups are in the state of Unallocated by default, that is, new gateways and groups can be viewed by all users and new users can view all unallocated gateway devices and groups by default. Therefore, after creating a user or gateway device or groups, grant permissions for the user and gateway and group as soon as possible.

8.3 Switch Organization

When you need an company external user to join your organization to provide external support, if the external user has registered an email account in DM, you can invite him to join your current organization by adding it as a "external user".


On the Administration->Users page, click add and select “User Type” as “External User”, fill in the email address of the external user and submit your input. Then an invitation email will be sent to this email.  External users can join your current organization after accepting the invitation. At the same time, they can switch between multiple organizations in the personal center of their accounts:

 

You can set user roles and add gateway permissions to this external user so that this external user can provide full technical support when accessing your organization without causing unnecessary data leakage.

8.4 Company Information

On the Administration->Company Info page, you can maintain the background information of the current account’s owner.


8.5 System Logs

On the Administration->Logs page, you can view system records about user login, device operation, firmware upgrade, and other information of the platform.


9. DashBoard

On the Home page of DM, recent running status of gateway devices and system device information are displayed by charts:



10. Appendix How to Connect Device to Network

Taking IR915 as an example, devices can be connected to the network in any of three ways: Ethernet (wired), SIM card, and Wi-Fi.

For more information about other networking methods, see the hardware user manual or visit the official website of InHand: https://www.inhandnetworks.com/

Disable the "cellular interface" when accessing the network without the SIM card; otherwise repeated dial-up is performed, interfering the network connection.


10.1 Method 1: Access the network through dial-up or SIM cad

Step 1: Insert the SIM card to the slot 1 and tighten the 4G LTE antenna to the ANT terminal. Connect the network cable to a PC and connect to the power supply. 



| Caution:When inserting or removing the SIM card, you must disconnect the device from the power supply to avoid data loss or damage to the device.

Step 2: Open the browser and log in to the web page of the device. (See Method 2: Ethernet.)

Step 3: Choose Network >> Cellular >> Enable, and then click Apply & Save.



Step 4: Wait until the network connection status is Connected and an IP address is allocated. Then, the network is connected through the SIM card.

Step 5: For devices that support the dual-card mode and the SIM card is inserted to the slot 2, select Dual SIM Enable.


10.2 Method 2: Ethernet

Step 1: Connect the power supply and network cable to the device, and connect the LAN (FE 1/1 or FE1/2 or FE1/3 or FE1/4) port to a PC and the WAN(FE0/1) port to the Internet.


Step 2: Set the IP addresses of the PC and gateway to be in the same network segment.

  1. Method 1: Automatically get the IP address (recommended)
  2. Method 2: Use a fixed IP address and set the PC and gateway to be in the same network segment. Set the initial IP address of the device to 192.168.2.1 and the subnet mask to 255.255.255.0. Select Use the following IP address. Enter an IP address ranging from 192.168.2.2 to 192.168.2.254, a subnet mask 255.255.255.0, and the default gateway 192.168.2.1, and then click OK.
  

Step 3: In the address bar of the browser, enter the default device address 192.168.2.1 to enter the device web management page.(If it prompts that the website is insecure, unfold the menu and click Go Still.)

Step 4: Log in to the device.


Step 5: Choose Network >> New WAN. Configure an IP address for the WAN port to connect the router to Internet.


Step 6: We recommend that you select Dynamic Address (DHCP). If you select Static IP Address, manually configure the network parameters, and then click Apply & Save.



Step 7: Choose Tools >> Ping. In the Host field, enter a common Chinese website to test whether the device can connect to the Internet. If data transmission is displayed, the device can connect to the Internet.



10.3 Method 3: Wi-Fi

Step 1: Connect the Wi-Fi antenna to the WLAN port and use a network cable to connect the PC and the power supply.


Step 2: Set the IP addresses of the PC and the gateway to be in the same network segment. On a browser, visit the web management page of the gateway. (See Method2: Ethernet).

Step 3: Choose Network >> WLAN, enable the WLAN port, and configure the parameters.


Step 4: Click the Status tab. The network connection status is Connected.

Step 5: Choose Wizards >> New WLAN, and configure the parameters.

Step 6: Choose Firewall >> Network Address Translation (NAT). If a connection named dot11radio 1 is displayed, Wi-Fi is connected.




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