1. About the Platform

DeviceLive platform is designed for the industrial IoT field to quickly build intelligent edge networks paired with InHand edge intelligent hardware. It has four major capabilities: device management, remote monitoring, edge computing app management, and remote access to on-site machines. Collaborating with edge hardware, DeviceLive helps you deploy and upgrade edge APPs, implement edge data collection and pre-processing, and enable status visual monitoring.

2. Login to DeviceLive 

2.1 Registration

Type https://device.inhandcloud.com/ in the web browser to go to the DeviceLive registration and login page. (Google Chrome is recommended.)

2.2 Login

After registration and verification, click Access under "DeviceLive" in the Console to enter DeviceLive.You can also enter https://device.inhandcloud.com/ login directly to DeviceLive.

After login, go to the Security settings page to bind a mobile number. This allows you to log in to DeviceLive by typing the mobile number.

3.Organizations & Accounts

In the user list, click "Add," and enter the user information as follows:

Field Name	Description
User Name	The name of the current user.
Login Email	The user's email information is used for logging into the platform and receiving messages from the platform.
Organization	Belongs to the organization associated with the current account. Users can view resources such as devices within the current organization and its subordinate organizations.
Applications	All applications provided by InHand Networks Cloud Services, including DeviceLive, InCloud Manger, and more.
User Roles	The roles available in DeviceLive may vary depending on the selected application.
Login Password	The password is used for logging in. For the security of your account, please set a login password according to the system requirements. Please keep your account password secure and change it regularly.

 

2.Invite

Click on "Invite", enter organization and role information, copy the link to the user. The user can register an account using that link, and after registration, the user's account will be automatically added to the list.

3.1.2 User Roles

The system provides four roles: system administrator, organization manager, device full access, and device read only . The functional permissions of each role are as follows:

Role	Functionality Permission
system administrator	Have all the functions and data permissions of current registered account.
organization manager	Users of this role have all functionality permissions in DeviceLive, but only have functional permissions for Console，Users and My Profile pages in InHand Cloud Service. Users of this role can view resources from the current organization and sub-organizations, and have the permission to operate these resources.
device full access	Users of this role have all functionality permissions of these pages: Overview, Devices, Connector, Groups, OTA Upgrade, Alerts, Reports, Messages, Console, My Profile. Users of this role can view resources from the current organization and sub-organizations, and have the permission to operate these resources.
device read only	Users of this role have the "view" functionality permissions of these pages: Overview, Devices, Connector, Groups, Alerts, Reports, Messages, Console, My Profile. Users can create and download reports for authorized resources. Users of this role can view resources from the current organization and sub-organizations, but don't have the permission to operate these resources.

3.1.3 Assign Roles

Admin can assign roles to other users.Each user can only have one role in an application.A new role assignment will overwrite the current role.

If you assign a user the role of system administrator, the user has the highest permission in all applications of the InHand Cloud Service.

3.1.4 Delete Users

Select the target user and click Delete. Confirm the delete operation to delete the user.

3.1.5 Lock Users

Admin accounts can lock other accounts to prevent accounts from logging into the platform.

On the Accounts page, click the "Lock" button in the "Operation" column to lock the account. If you need to unlock the account, click "Unlock" and the account can resume login.

3.2 My Profile

After logging into DeviceLive, click on the application switch icon in the top left corner to access the InHand Cloud Service. From there, you can navigate to the "My Profile" page to change your account login password, link your mobile phone number, and set up two-factor authentication. Alternatively, you can click on the account icon in the top right corner, then scroll down and select "Security Settings".

3.2.1 Change Login Password

Passwords with high security can make your account more secure. We recommend that you change your password regularly.

Click Change, enter the current password of your account to verify your identity. Enter the new password and confirm it.

3.2.2 Mobile Phone Binding

After binding the mobile phone number, you can use the mobile phone number and SMS verification code to log on to DeviceLive. Or you can use this phone number to receive alert messages when configuring alerts.

3.2.3 Two-factor Authentication

To enhance account security, you can set up two-factor authentication (2FA) using multiple methods. This allows you to have a backup authentication method in case you lose your device or cannot access the app for verification.

1.SMS Verification

1. Click on "Settings" and follow the prompts to bind your mobile phone number. After successfully binding your phone number, you will receive a verification code on your bound phone number during subsequent logins for two-factor authentication.

2. If you no longer wish to use SMS verification, you can click on "Disable" to turn off SMS verification.

2.APP Verification

1. Click on "Settings" and follow the prompts to download and install the Google Authenticator or Microsoft Authenticator app on your mobile phone.

2. Open the app and scan the QR code on the screen to set up your account.

3. After scanning the code, enter the 6-digit code displayed in the app to verify your identity. Once verified, the app authentication is successfully bound to your account. You will need to enter the 6-digit code from the app for two-factor authentication during login.

4. If you no longer wish to use app authentication, you can click on "Disable" to turn off app authentication.

3.Recovery Code Verification

When setting up two-factor authentication for the first time, you will also receive a backup code. This backup code can be used in case you are unable to receive SMS codes or use the authenticator app. You can use this backup code to bypass two-factor authentication during login by selecting "Use Backup Code.

3.2.4 Preferences

Set the default number of items displayed per page in the current account list.

3.5 Company Profile

Click "Company Profile" in InCloud Manager's top menu to handle the current organization's information in InHand Cloud Service.

Company information management includes the following details：

• Basic Information: such as company name, region, and system administrator.
• Contacts: the enterprise's contact information.
• Billing Information: including billing dates and invoice mailing details.
• Shipping Information: the details of the recipient and address for the current enterprise.
• Associate an MSP Account: By inputting the MSP's email account in InCloud Manager. Once linked, MSP can transfer devices and licenses to your account.

3.6 External Users

If an external user with a registered email account in DeviceLive needs to join your organization to provide external support, you can invite them by adding them as an "External User" to your current organization.

1. Go to the "Users" page and click on "Add" above the user list.

2. Select the user type as "External User".

3. Set the external user's login email, organization, application, and role information, then click "Save".

4. The external user will receive an email invitation. After accepting the invitation, the user will be able to switch to your organization to provide technical support.

┃Note：To ensure data security, it is important to carefully configure user roles and organizational relationships when creating external users. This helps control the access and operational permissions of external users within your organization.

External users switching organizations should follow these steps:

1. External users must first accept the email invitation and then log in to DeviceLive.
2. Click on the personal information at the top right corner of the page, then click "Switch".
3. In the organization switch dialog box, select the organization requiring assistance, and click "Switch" to successfully transition and provide technical support for the corresponding organization.
   

┃Note：①The permissions after switching to another organization are determined by the roles assigned by the invite initiator when adding external users.②If you need to switch back to your own institution, use the same entry point as above.

4.Internet Connection

(1) Local Device Configuration for Cloud Management.

(2) Adding Devices to the Platform.

4.1 Configuring an Internet Connection

To enable cloud-based management, it is essential to ensure that the device is connected to the internet. Configuration methods may vary across different product series; please refer to the configuration steps for the specific product series you are using. Additionally, please note that interface variations may exist due to different firmware versions. For illustrative purposes, we will use the EC942 product series as an example.

Method 1: Ethernet connection

Environment: Connect the PC to ETH1 (default 192.168.3.100) interface of EC942 using an Ethernet cable, and connect ETH2 (default 192.168.4.100) interface to the Internet.

configure an IP address for the PC in the 192.168.3.X network segment (such as 192.168.3.110), with a subnet mask of 255.255.255.0. Then, enter https://192.168.3.100:9100 in the Google Chrome browser to access the page as follows:

Go to "Network >> Interfaces" page and configure DHCP or a static IP for ETH2.

After configuration, go to "Network>> Static Routes" and add the corresponding static route to establish connectivity.

Method 2: Cellular Connectivity

In most cases, simply inserting a SIM card will establish a network connection. If you have custom requirements, you can configure APN parameters in the "Network >> Cellular" popup to enable connectivity.

Method 3: Wi-Fi (STA) Connectivity

Under "Network >> WiFi" menu, click on "Enable Wi-Fi" and configure the relevant parameters to connect to the on-site SSID for internet connectivity.

4.2 Adding Devices to the Platform

Once the device is connected to the network, you can add it to the platform. After successful addition, the device will automatically synchronize with the platform, allowing for cloud-based management of the device. Here are the steps for adding a device:

(1) In the "Devices" menu, click on "Add."

(2) In the window, enter the device name and serial number, then click "Save."

(3) Once added, the device will appear in the list of devices.

5. Overview

DeviceLive offers an overview feature that allows you to easily monitor real-time information such as device status, data usage, uplink, and device distribution under your account.

5.1 Summary

The overview page displays essential information including the number of devices, their online status, and upgrade status under the current account.

5.2 Data Usage

The Data Usage page allows you to view the total data usage of all devices under the account and supports viewing by network connectivity type. Basic information includes:

5.3 Uplink

Uplink for all devices, with specific details as follows:

5.4 Map

You can view the actual locations of all devices and their distribution on the Map page.

6.Devices

The device page allows you to view the basic information of all devices and supports operations such as remote configuration, firmware upgrades, remote access, commands, add, delete, move, import, export, and filter.

6.1 Device Management

6.1.1 Devices List

The information displayed in the device list is as follows:

6.1.2 Add Device

Click 'Add' on the 'Devices' menu page. In the 'Add Device' popup, enter the device name, serial number, and MAC address, then click 'Confirm'.

6.1.3 Import Devices

Click 'Import' on the 'Devices' menu page to bulk add devices to the cloud platform.

1. Click 'Import' at the top right of the device list.

2. Download the import template and fill in device information according to the template.

3. Click 'Upload File'，select the file, and then click 'Import'.

┃Note: When there are errors in the imported file, the page will provide notifications of successful and failed imports, along with the row numbers where the failures occurred.

6.1.4 Export Devices

Click the 'Export' button to export the existing device asset information from the platform in table format.

6.1.5 Move Devices

Click 'Move' on the 'Devices' menu page to move devices to a specific organization or a subgroup within an organization.

1. Select the devices you want to move in the device list.

2. Click 'Move' at the top right of the device list.

3. Choose the target organization or group and click 'Save'.

┃Note: Only devices from the same product can be added to a group. When the device's firmware version does not match that of the group, the configuration changes made on the platform will not synchronize with the device.

6.2 Device Details

6.2.1 Overview

Function	Description
Performances	The device's usage status of CPU, memory, disk, and so on.
Connection History	Recording the historical connection instances between the device and the platform.

6.2.2 Project

You can view and manage current project information for the device, including Container APP , Native APP, and Personalized Environmental Variables.

6.2.3 DeviceSupervisor

6.2.4 Cellular Signal

┃Note: The device reports cellular signal data every 30 minutes, which means there may be a maximum delay of 30 minutes in the data.

6.2.5 Details

Click the Details tab to view the device's basic information, license information, upgrade package information, physical location and etc.

6.3 Remote Access

Users can select the target device in the 'Devices' menu, click 'Remote Access', and achieve remote access to the device's local interface.

┃Note:

6.4 Commands

6.5 Firmware Configuration

In the device details, you can perform remote configuration operations on individual devices, including editing configuration, viewing configuration, clearing configuration,copying configuration, and more.

6.5.1 Edit Configuration

The device details supports editing device configurations. After editing and submitting the configuration, the new configuration will be pushed to the device. The configuration edited here is the device's personalized configuration.

1. Click on the device name to access the device details.

2. Click 'Configuration'  and choose the 'Edit' operation.

3. Change the configuration in the editing configuration popup, and after making changes, click 'Commit Charges'.

In the editing configuration popup, the following operations are supported:

1. Pending: Click the 'Pending Configuration' button, and the configuration modified during this session will be saved in the platform backend but not yet pushed to the device.
2. Discard Changes: Click 'Discard Changes', and the operations made during this session will be cleared.
3. Commit Changes: Click 'Commit Changes', and the configuration changes made during this session will be applied to the device.
   

┃Note:

      ① Devices must be online on the platform, and the current firmware version must support remote configuration.

6.5.2 Config Details

The device details allows you to view the configuration information of the target device, including: Running Configuration, Individual Configuration, Group Configuration, Target Configuration, and Pending Configuration.

1. Click on the device name to access the device details.

2. Click 'Remote Configuration' at the top of the device list and choose 'Configuration Details'.

3. In the configuration details popup, you can view all the configuration information for the current device. Configuration information includes:

1. Running: The current configuration that the device is running, including any configuration changes made by the user on the device locally or in the cloud.
   
2. Individual: Configuration information made on the individual device's editing interface or local interface. Personalized configurations take precedence over group configurations.
   
3. Group: Displays the configuration information of the device's parent group.
   
4. Target: The combination of personalized and group configurations that users expect the device to execute after making configuration changes. Target configurations can be customized to show/hide group configurations.
   
5. Pending: Configurations modified by the user on the platform but not yet synchronized with the device.
   

6.5.3 Clear Configuration

Click the 'Clear' button, and after a secondary confirmation, the clear operation will be executed.

┃Note: The copy-to-devices operation copies the target configurations of a device to the individual configurations of the selected device.

6.5.4 Copy to Devices

The 'Copy to Device' operation allows you to copy the target configuration from the source device to the target device, and the copied configuration will be treated as the personalized configuration for the target device.

1. Click on the device name to access the device details.

2. Click 'Configuration' at the top of the device list and choose 'Copy to Device'.

3. In the popup, select the target device(s), you can select multiple, and then click 'Save'.

6.5.5 Copy to Groups

The 'Copy to Groups' operation allows you to copy the target configuration from the source device to a group, and the copied configuration will become the group configuration for the selected group(s).

1. Click on the device name to access the device details.

2. Click 'Configuration' at the top of the device list and choose 'Copy to Groups'.

3. In the popup, select the target device group(s), you can select multiple, and then click 'Save'.

6.6 Firmware Upgrade

The device details supports individual device firmware upgrades or batch upgrades for devices of the same model.

1. Click on the device name to access the device details.

2. Click 'Firmware' at the top of the device details.

3. In the firmware upgrade popup, select the target firmware version. If the selected device models are not consistent, you will need to select the product model for the upgrade first.

4. Choose the current firmware version that you want to upgrade.

5. Select the upgrade time and click 'Save':

1. Upgrade Now: Online devices will immediately start the upgrade process, while offline devices will perform the upgrade upon their next online status.
   
2. Later Date: Devices will perform the upgrade at the specified time. If a device is still offline at the specified time, it will execute the upgrade upon its next online status.
   

6.7 Pin Project Version

The EC series products allow pinning a project version in the device details. Once a device's project version is pinned, it won't be affected by project version updates within its grouping. Upon unpinning, the device will synchronize with the group project version.

┃Note: Devices not included in any group cannot be pinned to a project version.

7.Connector

A Connector network has three types of resources: devices, endpoints, and accounts. The respective functions are as follows:

7.1 Configure Internet

To access the 'Connector' page, click on 'Add', enter network information such as the network name, and click 'Save' to create a new cloud connection network.

7.2 Configure Device

To add devices to the connector network, follow these steps:

1. Click on the 'Add' action in the upper right corner of the device list.

2. In the 'Add Devices' popup, select the devices you want to add to the current connector network.

3. Configure the device's subnet address to establish a VPN communication tunnel. There are two ways to assign subnet addresses:

1. Auto: The system automatically assigns addresses to devices.
   
2. Manual: In cases where specific subnet addresses are required, you can define the subnet addresses yourself. The allowable range for subnet addresses is: 10.16.32.0/24-10.31.255.0/24.
   

After devices are added, the system automatically assigns a virtual IP to each device and establishes a VPN connection tunnel. When the VPN channel for device cloud connectivity is online, users can use this virtual IP to remotely access the local web management interface of the router device.

┃Note: A maximum of 4,000 devices and accounts can be added to a connector network.

7.3 Configure Endpoint

To add endpoint resources to the connector network, follow these steps:

1. Click on the 'Add' action in the upper right corner of the endpoint list.

2. In the 'Add' popup, enter the endpoint name and LAN IP.

3. Select the device to which the endpoint belongs.

4. Configure the endpoint's virtual IP to enable remote communication through the router's VPN communication tunnel. There are two ways to assign virtual IP to endpoint:

1. Auto: The system automatically assigns virtual addresses to endpoints.
   
2. Manual: In cases where specific virtual IP are required for endpoints, you can define them yourself. The allowable range for virtual IP is: x.x.x.2-x.x.x.254.
   

┃Note: A maximum of 243 endpoints can be added to a connector device.

7.4 Configure Account

1、Add an account

When accessing the Connector network details, go to the 'Accounts' page to add accounts to the Connector network.

1. Click on the 'Add' action in the upper right corner of the Accounts list.

2. In the 'Add Account' popup, enter the account name.

3. Configure the virtual IP for the account to establish a VPN communication tunnel through the virtual IP and DeviceLive. There are two types of virtual IP assignment:

1. Float IP: A floating IP is not pre-assigned and is dynamically allocated based on server availability when the account connects.
   
2. Static IP: In cases where specific virtual IP are required for the account, you can define them as static IP. Once defined, they will not change. The allowable range for virtual IP is: 10.16.0.2-10.16.15.255.
   

┃Note: A maximum of 4,000 devices and accounts can be added to a connector network.

2、Connect the account to the client

After the account is added, you must use the connector client to establish a VPN tunnel. The platform supports MacOS, Windows, iOS, and Android clients.Below is an example of Windows operation:

1. Download the Windows client: Access the Connector Network details, go to the 'Accounts' tab, and click on the Connector Client to download the Windows version.

2. Download the client configuration file: On the 'Accounts' tab, select an account, and download the corresponding client configuration.

8.Groups

You can add or remove groups to configure devices in bulk. If there's a conflict between group settings and individual preferences, the device follows individual preferences. If the group is for EC series products, it enables project management based on the group.

8.1 Overview and Device

8.1.1 Overview

┃Note: If a device has a different firmware version than the group, it's marked as "suspended," meaning you can't configurate it remotely. Click the unusual icon in "Firmware Distribution" on the "Overview" page to upgrade devices with mismatched firmware.

8.1.2 Devices

Display current group information and easily manage device transfers as needed for your business.

• Add Devices: Click "Move Devices" and the system will automatically filter devices that match the group's product model. You can then select multiple devices to add them to the group.
• Remove Devices:After selecting the devices, click "Remove". After a confirmation, the devices will be removed from the group, and their group configurations will be automatically cleared.
  

8.2 Firmware Configuration

8.2.1 Edit Confirmation

Users can go to the group details, and click the "Edit" button to edit the group‘s firmware configuration’. 

In the configuration editing popup, the following operations are supported:

1. Pending Configuration: Click the "Pending Configuration" button, and the configurations made during this session will be saved to the platform backend but not yet deployed to the devices within the group.
2. Discard Changes: Click the "Discard Changes" button, and any operations made during this session will be discarded.
3. Commit Charges: Click the "Commit Charges" button to apply the configurations made during this session to the devices within the group.
   

┃Note:

8.2.2 Config Details

The group details allows you to view the configuration information for the current group.

1. Click on "Configuration" at the top of the group list, then choose "Config Details".

2. In the configuration details popup, you can view the current configuration information for the selected group.

8.2.3 Clear

Click on "Clear" in the configuration section. After confirming the action, the group configuration will be cleared.

┃Note: This operation only clears the group configuration, and the individual configurations of devices within the group will still be retained.

8.2.4 Copy to Groups

Click on "Copy to Groups" in the configuration section, to copy the group configuration and perform batch configurations for devices within the target group.

8.3 Firmware Upgrade

The group details supports firmware upgrade operations for individual groups.

1. Click on "Firmware" at the top of the group details.

2. In the firmware upgrade pop-up window, choose the target firmware version.

3. Select the current firmware version that needs to be upgraded.

┃Note：

      ①Online devices within the group will immediately execute the upgrade task.

      ②Devices that are offline will perform the upgrade operation upon their next online status.

8.4 DeviceSupervisor Management

8.4.2 Edit

Clicking on "DeviceSupervisor," selecting "Edit," allows you to edit the DeviceSupervisor configurations for devices within the group.

In the configuration editing popup, the following operations are supported:

1. Pending Configuration: Click the "Pending Configuration" button, and the configurations made during this session will be saved to the platform backend but not yet deployed to the devices within the group.
   
2. Discard Changes: Click the "Discard Changes" button, and any operations made during this session will be discarded.
   
3. Commit Charges: Click the "Commit Charges" button to apply the configurations made during this session to the devices within the group.

8.4.3 Config Details

Click on "DeviceSupervisor," choose "Config Details," and within the configuration details pop-up, you can view the current configuration information for the group.

8.4.4 Clear

Click on "DeviceSupervisor," select "Clear," confirm the action, and the DeviceSupervisor configuration for the group will be cleared.

8.4.5 Copy to Groups

Click on "DeviceSupervisor," choose "Copy to Groups" to replicate the DeviceSupervisor configuration to another group and perform bulk configuration for devices within the target group.

8.5 Commands

8.5.1 Reboot

Click "Reboot" to perform a batch restart of devices within the group.

┃Note:The restart command will only affect devices within the group that are currently online. Devices within the group that are offline will not execute this command (even when they come online later, they will not restart automatically).

8.5.2 Restore to Factory

In the "Groups" menu, select the target group, click on "Restore to Factory",and you can perform a batch factory reset for the devices within that group.

┃Note:

      ①The factory reset command will only affect the devices within the group that are currently online. Offline devices within the group will not execute this command, even when they come online later.      

      ②After a device is restored to factory settings, all historical data will be cleared. When the device comes online again, it will reapply both its individualized configuration and the group configuration.

8.6 Project Management

8.7 Env Incremental Management

9.Config Tasks

When devices require configuration updates via command-line interface, you can create configuration tasks for these devices, supporting both individual and batch configurations.

9.1Create Config Task

1. Click "Create Config Task" to access the task configuration page.

2. Choose the product model for which configuration needs to be deployed.

3. Paste or import the configuration command-line content.

4. Select the devices to which this configuration should be applied.

5. Click "Sure".

┃Note:  

      ① Only certain device models support command-line configuration, as indicated by platform prompts.

      ② For products that do not support command-line configuration, you can utilize the "Firmware Remote Configuration" feature in device details or groups, allowing configuration deployment via GUI.

      ③ The deployed configuration can be either full or partial; if deploying a partial configuration, only the specified settings will be altered.

9.2 Configuration Task Management

The configuration task list provides information such as task status and progress.

Clicking on the "Task ID" allows access to detailed information about the task, including configuration content and device execution status.

10.OTA Upgrade

When you need to perform firmware or DSA version upgrades for a single device or multiple devices, you can create upgrade tasks on the "OTA Upgrade" page. You can also manage upgrade tasks within this menu.

10.1 Create Upgrade Task

1. Click on "Create Upgrade Task"， select the product model, upgrade package type, target version, and upgrade time.
   
2. Choose the upgrade method:
   
1. Group-based Upgrade: After creating the upgrade task, it will distribute the upgrade task to all devices in the group that can be upgraded to the target version. If devices in the group's current version cannot be upgraded to the target version, the system won't issue upgrade tasks for these devices.
   
2. Device-based Upgrade: You can select one or multiple devices for the upgrade. Once the upgrade task is created, it will automatically redirect to the "Upgrade History" page, where you can view the progress of the upgrade tasks.
   

10.2 Task Management

1. Canceling Upgrade Tasks: Only tasks in "Waiting" and "In Progress" status can be canceled.
2. Viewing Upgrade Tasks: Access the "Upgrade History" tab to see the upgrade records for all devices.
   

11. Alerts

11.1 Alert Settings

The platform supports multiple types of alarms, allowing you to customize the specific alert types you wish to receive and the groups for which alerts should be reported. Additionally, you can choose the notification recipients and methods for these alerts.

1. Go to the Alerts menu and click "Alert Settings" in the upper left corner of the alert list.

2. Click "Add Rule" in the upper right corner of the alert rule list.

3. Select the group to be monitored, alert type, notification users, and notification method, then

click "Save". If no notification users are set, the generated alarms will only be displayed on the platform. The platform supports two notification methods:

1. Email: When an alert is triggered, an alert email will be sent to the configured notification users.
   
2. SMS: When an alert is triggered, an alert SMS will be sent to the configured notification users. Users need to bind their phone numbers to the platform. 
   

The explanation for alarm types is as follows:

Alert Type	Description
Connect to the Platform	Devices can be online on the platform for more than N minutes.Configurable time range: 5 -120 minutes.
Disconnect from Platform	Devices can be disconnected (offline) from the platform for more than N minutes. Configurable time range: 5 -120 minutes.
Configuration Sync Failed	The device failed to synchronize its configuration with the cloud platform due to network or other issues.
Configuration Modified Locally	The device configuration was modified by the user via the local interface or CLI.
Reboot	The device's system has been rebooted.
Firmware Changed	The device's local firmware has been upgraded or downgraded, including: local device execution of upgrades, platform upgrades to the device firmware version.
License Expiring Soon	The license applied to the device on the platform will expire in N days. Configurable time range: 1-30 days.
License Expired	The license applied to the device has expired, rendering the device unable to utilize the platform's functionalities.
Client Online	A client connected under the device has connected.
Client Offline	A client connected under the device has disconnected.
Primary Uplink Type Switch	The upstream link type of the device has changed, either due to manual intervention or backup link switching.
SIM Switch	The device with dual SIM cards has undergone a primary-secondary SIM card switch, such as the cellular link transitioning from SIM1 to SIM2.
Wired Wan Connected	The current upstream link for the device is wired, and it's connected.
Wired Wan Disconnected	The current upstream link for the device is wired, and it's disconnected.
Cellular Wan Connected	The current upstream link for the device is cellular, and it's connected.
Cellular Wan Disconnected	The current upstream link for the device is cellular, and it's disconnected.
Wi-Fi(STA) Wan connected	The current upstream link for the device is Wi-Fi（STA）, and it's connected.
Wi-Fi(STA) Wan Disconnected	The current upstream link for the device is Wi-Fi(STA), and it's disconnected.

11.2 Alert List

Under the "Alerts" menu, you can view the alert information for all devices on the platform. This information includes the time when the alert was generated, its type, device name, group, description, and more.

12.2 Manage reports

Clicking "Manage Now" allows you to view all the newly added reports with scheduled tasks.

1. Edit Report: Click on "Edit" to go to the "Choose Report" page, where you can configure other information besides the report content. After saving the configuration, the platform will generate the report based on the new configuration rules.
   
2. Delete Report: Click "Delete" to delete a scheduled report. Once deleted, the platform will no longer generate reports for that scheduled task.

14.Logs

On the page Logs, you can view Activity Logs, Login Logs.

14.1 Activity Logs

Click the Activity Logs tab to view the operations performed by all users on DeviceLive.

14.2 Login Logs

Click the Login Logs tab to view the login records of all users on DeviceLive. Upgrade Logs, Activity Logs, Login Logs.

15.Licenses

DeviceLive subscribes to each device based on licenses and charges accordingly. You can choose different types of licenses for devices based on your needs, and the service scope of each type of license is as shown on the purchase page. The platform supports online purchase of service licenses, eliminating the need for cumbersome offline communication. Upon successful online purchase and application to the device, the service is immediately activated.

15.1 Summary

15.2 Licenses Information

On the "Subscriptions>> Licenses" page, you can view the purchased licenses, and the license information includes the following:

Field Name	Description
License Key	The unique ID of a license.
Type	The plan type of a license.
Status	The working status of a license: Inactive: The initial status of a license when it has not been applied to any device. Active: When a license is first applied to a device, it becomes "Active." Active licenses start consuming their subscription period, regardless of whether they are applied to a device or not. Expiring Soon: The remaining validity period of the license is less than 30 days. Expired: When the remaining subscription period of a license reaches zero, it becomes "Expired".
Order ID	The order from which the license was generated.
Added At	The time when the license was added to this account.
Duration	The subscription duration of a license is measured in days.
Activation Date	The time when the license is activated.
Expiration Date	The time when the license expires.
Time Remaining	The remaining usable duration of a license is the time left until the license expires. Once the duration is consumed, the license status changes to "expired."
Associated Device	The device to which the license is currently applied.

┃Note:

①Once a license is applied to a device for the first time, it becomes activated.

②An activated license will continue to consume its remaining valid duration, whether or not it is applied to a device.

③After a license has expired, it cannot be applied to any more devices. Any devices that had the license applied will lose access to the features covered by that license once it expires.

15.3 Use Licenses

On the "Subscriptions>> Devices" page, you can manage the application of licenses to devices, which includes the following functions:

1、License status of devices

In the "Subscriptions>> Devices" section, you can view the current service status for each device. The service status can have the following states:

Status	Description
Available	Devices capable of connecting to the platform and using its functionalities (determined by applied device licenses).
Unavailable	Devices unable to connect to the platform due to expired or unapplied licenses. Licensing required for these devices.
Anomaly	After a device license expires, the device might retain partial platform functionality, but it may lack expected features.

2、Assign a license to one device

On the "Subscriptions>> Devices" page, you can apply a license to an individual device using the following steps:

1. Click on "Assign License" in the operations column of the device list (The device that have not yet applied a license).

2. In the "Assign License" pop-up window, select the license type and the specific license you want to use, then click "Assign".

3、Extend device license duration

For a licensed device, you can extend the license period before the license expires to prevent service termination and avoid affecting service operation. InCloud Manager support extending the duration of a license by merging the duration of multiple licenses. You can only superimpose licenses of the same type to a licensed device.

1. On the "Subscriptions>> Devices" page, click on the "Assign License" option in the operations column (These devices that have already applied a license).

2. In the "Extend License" pop-up window, select the desired license, and then click the "Assign" button.

┃Note:

      ①After stacking, the duration of the originally applied license to the device will be extended.

      ②Stacking is irreversible; once licenses are stacked, they cannot be separated again.

4、Assign licenses to multiple devices

When dealing with a large number of devices, the platform supports the quick batch application of licenses to multiple devices:

1. In the "Subscriptions>> Devices" page, click on "Assign Licenses" above the device list.

2. Select the license types you want to apply and the devices you want to apply them to. Click "Assign Licenses", and the platform will automatically allocate the licenses.

3. Confirm the license results and click "Assign" to make the batch licenses effective.

To maximize the utilization of licenses under your account, the platform will prioritize the allocation of activated licenses. Other types of licenses will be randomly allocated without considering the duration.

┃Note: If a device already has a similar license in use, applying it again will result in the license duration being extended. This action is irreversible, so please proceed with caution.

 

5、Remove license

When a device's business use case changes, and you need to switch to a different type of license, or if the device experiences a malfunction and needs to be replaced with another device, you can revoke the license from the original device. After revoking it, the canceled license can be applied to another device, and the original device will become "unlicensed," causing the services within the license scope to immediately terminate.

1. On the "Subscriptions>> Devices" page, click the "Remove License" option in the action column for the target device.

2. After confirming the action in a second dialog, the license will be removed from the device.

6、Remove licenses in batches

The platform supports quickly revoking the licenses of multiple devices. After revocation, the revoked licenses can still be applied to other devices. The original devices will become "Unlicensed," and services within the license scope will be terminated immediately.

1. On the "Subscriptions>> Devices" page, select the devices from which you want to remove licenses.

2. Click on "Remove License" at the top of the device list and confirm the action when prompted.

┃Note: Devices without applied licenses cannot have their licenses canceled.

15.4 Upgrade License

When the functionality of a device with a lower version of the license does not meet your business requirements, you can upgrade the license for that device.

1. On the "Subscriptions>> Devices" page, click "Upgrade License" at the top of the device list.

2. Select the type of license you want to upgrade. Once selected, the platform will automatically filter devices bound to this license type.

3. Choose the devices you want to upgrade the license for.

4. Select the license type to which you want to upgrade, then click "Submit".

5. Confirm the results of the license upgrade. After clicking "Confirm", the license upgrade will take effect, and the device's license will change to the advanced version. If you choose to cancel the license upgrade, it will not take effect.

┃Note: You can batch upgrade already activated licenses of the same type. After the upgrade, the remaining duration of the license will be adjusted proportionally based on the price ratio between the two license types before and after the upgrade.

15.5 Transfer licenses

The platform supports users in transferring licenses to other accounts. After the transfer, the license will be removed from the original account. However, licenses that have already been applied to devices cannot be transferred.

The other account needs to bind your InCloud Manager email account:

1. The system administrator should click on "Company" in the page header to access the Enterprise Management page.

2. In the "Associate an MSP Account" section, enter your InCloud Manager email account and click "Update". You will see that account in the customer list.

3. In the "Subscriptions>> Licenses" page, select the license you want to transfer.

4. In the "Transfer Licenses" popup, confirm the license you want to transfer, select the customer, and click "Transfer" to complete the transfer successfully.

┃Note:

      ①Transferring licenses that are currently in use or have expired is not supported.

      ②You can transfer a maximum of 1000 licenses at a time.

15.6 Transfer Devices

The platform supports transferring devices and their associated licenses to another account. Before performing the transfer operation, you need to follow the same steps as described in "Transfer" to have the other account bind to your InCloud Manager account.

1.On the "Subscriptions>> Devices" page, select the devices you want to transfer to the customer.

2.Click on the "Transfer" button at the top of the list.

3.In the "Transfer Devices" pop-up window, confirm the devices to be transferred and select the customer account to transfer to. Click "Transfer" to complete the transfer successfully.

┃Note: After the transfer, the devices and the associated licenses will be removed from the current account.

15.7 License Co-Termination

When you need to align the expiration time of equipment licensing services, you can better manage your business and unify financial reconciliation and settlement. You can do the following:

1. On the "Subscriptions>> Licenses" or "Subscriptions>> Devices" page.

2. Select the license that needs to be aligned with expiration time.

3. Click "Co-Termination".

4. Confirm the result information after unification, click "OK", and the system will automatically unify the expiration time of the selected license to the same time.

┃Note: 

       ① The system will automatically unify the expiration date of the same type of license selected to the same time. For example, if the current license is 2024-06-01 and two basic licenses with a remaining duration of 1 year and one with a remaining duration of 60 days are selected, the average remaining duration is: (2*365+1*60) / 3= 264. Then the expiration date of the three licenses after unification is: 2024-06-01 + 264 days = 2025-02-20.

      ② The operation of "Co-Termination" is irreversible, please operate with caution.

15.8 Purchase Licenses

The license purchase process is as follows:

1. Go to the "Subscriptions >> Purchase" page.

2. Select the type of product to purchase the license.

3. Go to the license purchase page, select the required license type, subscription duration and quantity, and click "Buy Now".

4. Confirm the order, select the payment method, and click to pay.

5. After the payment is completed, the platform will automatically generate the license.

| Note:

① The order to be paid can continue to be paid within 15 days after the order is placed. If the order is still not paid after 15 days, the order will be automatically cancelled.

② Different types of licenses cover different functions, please confirm before purchase.

③ The license does not support returns.

④If offline payment is required, please provide your purchase order PDF file and order number and send it to incloud@inhandnetworks.com.

If you need someone else to pay for the order, you can generate the payment link and then copy to the person who paid. The payer gets the link and can pay directly with a credit card or offline.

15.9 Renewal of License

When the device's license is about to expire, you can extend the remaining license duration in advance to avoid the impact of license expiration on your business. The operation steps are as follows:

1. Go to the "Devices" or "Licenses" page.

2. Select the license to be renewed and click "License Renewal".

3. Select the renewal time and click Submit.

4. Confirm the order information and make payment. After payment, the platform will automatically extend the validity period of the selected license.

| Note: Refunds are not supported on renewed orders.

15.10 Orders

When you purchase or renew your license, you can view the details of your order on the Order page or continue to pay for your order.

The device cannot go online after it is added to the platform. Please check:

1. Whether the network of the device is normal.

3. Confirm whether the current firmware version of the device supports connecting to the cloud platform.

4. If the device is connected to the Internet via cellular, please check whether the whitellisted address of the iot card includes: *.inhandcloud.com, *.amazonaws.com.

5. Whether the device is bound with a license? If not, you can enter "InHand Cloud Service >> Subscriptions" to bind the license.