About the Platform

Quick Guide

1. Company/Enterprise: When you successfully register with your email in the system, it creates an company/enterprise for you. Data between different company/enterprises is completely separate.

1. Organization: After successfully registering your company/enterprise, it defaults to being a top-level organization. Depending on your business needs, you can create other organizations within this top-level organization. The top-level organization has the highest data permissions and can access all data within the current organization. Lower-level organization can only see data from their own organization and any subgroups, without access to data from higher-level organization.

1. Internal Users: Users belonging to the current company/enterprise.

1. External Users: Individuals outside the current company/enterprise cannot access its data by default. However, based on specific business needs, such as providing technical support, these individuals can be invited to access the company/enterprise data.

1. Organization Management

In the InHand Cloud Service, the "User" page allows control over your organization's structure and users. This service supports multiple levels of organization. When managing business by regions or locations, you can create several subgroups for independent management. At the same level, organizations' data is separate; however, higher-level organizations can view data from lower-level ones.

Click "Add ", enter the organization name, choose the parent organization, and then click "OK" to create an organization. Each institution can create up to five levels of organizations.

1. Go to the "Devices" page in InCloud Manager.
   
2. Select the device(s) you want to transfer.
   
3. Click "Move," select the target organization, and then click "Save."

1. Go to the "Networks" page in InCloud Manager.
   
2. Click on the "Edit" button for the network you want to transfer.
   
3. Choose the target organization and click "Save."
   

1. Go to the "Groups" page in InCloud Manager.
   
2. Click on the "Edit" button for the group you want to transfer.
   
3. Choose the target organization and click "Save."

1. Go to the "User" page in InHand Cloud Service.
   
2. Click on the "Edit" button for the user you want to transfer.
   
3. Choose the target organization and click "Save."

2.Inter-Organization Access

Invite External User Procedure (Using the example of Organization A inviting User A from Organization C to provide support in InCloud Manager):

1. Administrators from Organizations A navigate to the "Users" page in InHand Cloud Service.
   
2. In the user list, click "Add."
   
3. Choose the user type as "External User."
   
4. Enter the email login of User A in InCloud Manager.
   
5. Select the relevant organization where User A will provide support, for instance: Suborganization A in level three.
   
6. Choose the application as "InCloud Manager."
   
7. Select the user role and save.

User A will receive an invitation email. After accepting the invitation, User A can switch to Organization A to provide technical support, following these steps:

1. Log in to InCloud Manager.
   
2. Click on the profile icon at the top right corner of the page, then click "Switch."
   
3. In the organization switch popup, select Organization A, and click "Switch" to successfully switch to Organization A for providing technical support.
   

1. Login to InCloud Manager 

1.1 Registration

To access InCloud Manager using a web browser, visit the platform at https://star.inhandcloud.com. This will take you to the registration and login page for InCloud Manager (we recommend using Google).

1.2 Login

After successful registration, you can log in using your account and password. Once logged in, you will access the Console page for InHand Cloud Service. Click on 'Access' under 'InCloud Manager' to enter InCloud Manager.

You can also directly log in to InCloud Manager by visiting https://star.inhandcloud.com/.

For your account's security, after logging in, you can access the Security Settings page to change your password and link your mobile phone number. After linking your phone number, you can log in to the cloud platform using your phone number next time.

2.Organizations & Accounts

Click "Users" to enter InHand Cloud Service, and you can manage your accounts in the system.

Describe account management, user operate permissions controlled by role, user data permissions controlled by organization, and external accounts in the system. 

In the user list, click "Add," and enter the user information as follows:

Field Name	Description
User Name	The name of the current user.
Login Email	The user's email information is used for logging into the platform and receiving messages from the platform.
Organization	Belongs to the organization associated with the current account. Users can view resources such as devices within the current organization and its subordinate organizations.
Applications	All applications provided by InHand Networks Cloud Services, including InCloud Manager, DeviceLive, and more.
User Roles	The roles available in InCloud Manager may vary depending on the selected application.
Login Password	The password is used for logging in. For the security of your account, please set a login password according to the system requirements. Please keep your account password secure and change it regularly.

 

2.Invite

Click on "Invite", enter organization and role information, copy the link to the user. The user can register an account using that link, and after registration, the user's account will be automatically added to the list.

2.1.2 User Roles

The system provides four roles: system administrator, organization manager, device full access, and device read only . The functional permissions of each role are as follows:

2.4 Organizations

InCloud Manager supports multi-level organizations. Users, devices, and other resources belong to a specific organization; users of one organization can view the devices and other data of this organization and its subordinate organizations. You can use this function to realize the data access control of different users. The isolated management of multiple sub-customers can make the data management more organized and the privacy security of the account more secure.

2.4.1 Add organizations

On the "Users" page, click "Create" to add a new organization, you need to select the parent organization of the organization. By default, the organization where the account is registered is the root organization.

2.4.2 Devices with Organizations 

On the Devices page, adding and importing devices will assign the devices to the operator's organization by default. You can modify the device's organization.

1. Select the device, click "Move", then select the organization or the group you want to move in

2. After selection, save the changes. Then the device is moved to the new organization, and only users within the same organization can view the device on the "Devices" page.

2.4.3 Groups with Organizations 

On the Groups page, click add and then select the organization the group is in. Only users within the same organization can view these groups on the Groups page, and the devices within these groups can also be seen by these users on the Devices page.

2.4.4 Networks with Organizations 

On the Networks page, click add and then select the organization the network is in. Only users within the same organization can view these networks on the "Networks" page. They can operate the devices, endpoints, and accounts in the network. When a user has the permission of a network but does not have permission for the devices that are within the network, the user can only operate the devices from the network dimension and cannot view the device on the "Devices" page or operate the devices through InCloud Manager.

2.4.5 Users with Organizations

On the Users page, click add and then select the organization the group is in. The data resources an account can view (including devices, groups, networks, and users) are the data within the same organization that the user is in and its subordinate organizations. Particularly, users within the root organization can view all the data in the current registered account, which includes all devices, groups, networks, and users.

2.5 Company Profile

Click "Company Profile" in InCloud Manager's top menu to handle the current organization's information in InHand Cloud Service.

Company information management includes the following details：

1. Basic Information: such as company name, region, and system administrator.
2. Contacts: the enterprise's contact information.
3. Billing Information: including billing dates and invoice mailing details.
4. Shipping Information: the details of the recipient and address for the current enterprise.
5. Associate an MSP Account: By inputting the MSP's email account in InCloud Manager. Once linked, MSP can transfer devices and licenses to your account.

2.6 External Users

If an external user with a registered email account in InCloud Manager needs to join your organization to provide external support, you can invite them by adding them as an "External User" to your current organization.

1. Go to the "Users" page and click on "Add" above the user list.

2. Select the user type as "External User".

3. Set the external user's login email, organization, application, and role information.

4.Set "Access Duration".

1. Forever: the user can always access your organization.
2. Assign Time: After reaching the deadline, the user will not be able to access your organization. If you want to re-open the permissions for the user, you can edit the access duration directly.

5. The external user will receive an email invitation. After accepting the invitation, the user will be able to switch to your organization to provide technical support.

┃Note：To ensure data security, it is important to carefully configure user roles and organizational relationships when creating external users. This helps control the access and operational permissions of external users within your organization.

External users switching organizations should follow these steps:

1. External users must first accept the email invitation and then log in to InCloud Manager.
   
2. Click on the personal information at the top right corner of the page, then click "Switch."
   
3. In the organization switch dialog box, select the organization requiring assistance, and click "Switch" to successfully transition and provide technical support for the corresponding organization.
   

┃Note：

            ①The permissions after switching to another organization are determined by the roles assigned by the invite initiator when adding external users.

            ②If you need to switch back to your own institution, use the same entry point as above.

3.Internet Connection

After connecting to InCloud Manager, devices will automatically synchronize their configurations, enabling cloud-based management. Here are the steps for devices to connect to the platform:

(1) Local Device Configuration for Cloud Management.

(2) Adding Devices to the Platform.

3.1 Configuring an Internet Connection

To enable cloud-based management, it is essential to ensure that the device is connected to the internet. Configuration methods may vary across different product series; please refer to the configuration steps for the specific product series you are using. Additionally, please note that interface variations may exist due to different firmware versions. For illustrative purposes, we will use the ER805 product series as an example.

Method 1: Ethernet connection

Environment: Use network cables to connect the PC to the LAN1 interface of ER805 and connect the WAN1 interface to the Internet.

Set an IP address in the 192.168.2.X network segment for the PC, such as 192.168.2.100. Set the mask to 255.255.255.0. You can also use the default function of automatic DHCP-based IP address acquisition. Type https://192.168.2.1 in Google Chrome. The following page appears:

Static IP address：Click Internet in the left-side navigation pane. Set WAN1 to static IP mode and set the IP address to the public IP address and mask.

PPPoE：Support WAN port broadband access, PPPoE dial-up access.

Method 2: Cellular Connectivity

In most cases, simply inserting a SIM card will establish a network connection. If you have custom requirements, you can configure APN parameters in the "Internet >> Cellular" popup to enable connectivity.

Method 3: Wi-Fi (STA) Connectivity

Under the Internet menu, click the Add button to create a Wi-Fi (STA) connection. Configure the relevant parameters to connect it to the on-site SSID for internet connectivity.

 

3.2 Adding Devices to the Platform

Once the device is connected to the network, you can add it to the platform. After successful addition, the device will automatically synchronize with the platform, allowing for cloud-based management of the device. Here are the steps for adding a device:

(1) In the "Devices" menu, click on "Add."

(2) In the window, enter the device name and serial number, then click "Save."

(3) Once added, the device will appear in the list of devices.

4. Overview

4.1 Summary

The overview page displays essential information including the number of devices, their online status, and upgrade status under the current account.

4.2 Data Usage

The Data Usage page allows you to view the total data usage of all devices under the account and supports viewing by network connectivity type. Basic information includes:

4.3 Uplink

Uplink for all devices, with specific details as follows:

4.4 Map

You can view the actual locations of all devices and their distribution on the Map page.

5.Devices

The device page allows you to view the basic information of all devices and supports operations such as remote configuration, firmware upgrades, remote access, commands, add, delete, move, import, export, and filter.

5.1 Device Management

5.1.1 Devices List

The information displayed in the device list is as follows:

5.1.2 Add Device

Click 'Add' on the 'Devices' menu page. In the 'Add Device' popup, enter the device name, serial number, and MAC address, then click 'Confirm'.

5.1.3 Import Devices

Click 'Import' on the 'Devices' menu page to bulk add devices to the cloud platform.

1. Click 'Import' at the top right of the device list.

2. Download the import template and fill in device information according to the template.

3. Click 'Upload File'，select the file, and then click 'Import'.

┃Note: When there are errors in the imported file, the page will provide notifications of successful and failed imports, along with the row numbers where the failures occurred.

5.1.4 Export Devices

Click the 'Export' button to export the existing device asset information from the platform in table format.

5.1.5 Move Devices

Click 'Move' on the 'Devices' menu page to move devices to a specific organization or a subgroup within an organization.

1. Select the devices you want to move in the device list.

2. Click 'Move' at the top right of the device list.

3. Choose the target organization or group and click 'Save'.

┃Note: Only devices from the same product can be added to a group. When the device's firmware version does not match that of the group, the configuration changes made on the platform will not synchronize with the device.

5.2 Configuration

In the device list, you can perform remote configuration operations on individual devices, including editing configuration, viewing configuration, clearing configuration,copying configuration, and more.

5.2.1 Edit Configuration

The device list supports editing device configurations. After editing and submitting the configuration, the new configuration will be pushed to the device. The configuration edited here is the device's personalized configuration.

1. Select the target device.

2. Click 'Configuration' at the top of the device list and choose the 'Edit' operation.

3. Change the configuration in the editing configuration popup, and after making changes, click 'Commit Charges'.

In the editing configuration popup, the following operations are supported:

1. Pending: Click the 'Pending Configuration' button, and the configuration modified during this session will be saved in the platform backend but not yet pushed to the device.

2. Discard Changes: Click 'Discard Changes', and the operations made during this session will be cleared.

3. Commit Changes: Click 'Commit Changes', and the configuration changes made during this session will be applied to the device.

┃Note:

5.2.2 Config Details

The device list allows you to view the configuration information of the target device, including: Running Configuration, Individual Configuration, Group Configuration, Target Configuration, and Pending Configuration.

1. Select the target device.

2. Click 'Remote Configuration' at the top of the device list and choose 'Configuration Details'.

3. In the configuration details popup, you can view all the configuration information for the current device. Configuration information includes:

1. Running: The current configuration that the device is running, including any configuration changes made by the user on the device locally or in the cloud.
2. Individual: Configuration information made on the individual device's editing interface or local interface. Personalized configurations take precedence over group configurations.
3. Group: Displays the configuration information of the device's parent group.
4. Target: The combination of personalized and group configurations that users expect the device to execute after making configuration changes. Target configurations can be customized to show/hide group configurations.
5. Pending: Configurations modified by the user on the platform but not yet synchronized with the device.
   

5.2.3 Clear Configuration

Select the target device, click the 'Clear' button, and after a secondary confirmation, the clear operation will be executed.

┃Note: The copy-to-devices operation copies the target configurations of a device to the individual configurations of the selected device.

5.2.4 Copy to Devices

The 'Copy to Device' operation allows you to copy the target configuration from the source device to the target device, and the copied configuration will be treated as the personalized configuration for the target device.

1. Select the source device.

2. Click 'Configuration' at the top of the device list and choose 'Copy to Device'.

3. In the popup, select the target device(s), you can select multiple, and then click 'Save'.

5.2.5 Copy to Groups

The 'Copy to Groups' operation allows you to copy the target configuration from the source device to a group, and the copied configuration will become the group configuration for the selected group(s).

1. Select the source device.

2. Click 'Configuration' at the top of the device list and choose 'Copy to Groups'.

3. In the popup, select the target device group(s), you can select multiple, and then click 'Save'.

5.2.6 Location

Clicking will redirect to the map management page for the target device, where you can manage the device's location information using base station data or manual configuration.

5.3 Firmware Upgrade

The device list supports individual device firmware upgrades or batch upgrades for devices of the same model.

1. Select the devices for which you want to upgrade the firmware.

2. Click 'Firmware' at the top of the device list.

3. In the firmware upgrade popup, select the target firmware version. If the selected device models are not consistent, you will need to select the product model for the upgrade first.

4. Choose the current firmware version that you want to upgrade.

5. Select the upgrade time and click 'Save':

1. Upgrade Now: Online devices will immediately start the upgrade process, while offline devices will perform the upgrade upon their next online status.
2. Later Date: Devices will perform the upgrade at the specified time. If a device is still offline at the specified time, it will execute the upgrade upon its next online status.

5.4 Remote Access

Users can select the target device in the 'Devices' menu, click 'Remote Access', and achieve remote access to the device's local interface.

┃Note:

5.5 Commands

5.5.1 Reboot

Users can select the target device in the 'Devices' menu, click 'Reboot', and after a secondary confirmation, the device will execute the restart operation.

┃Note: The device cannot be rebooted remotely when it is offline.

5.5.2 Restore to Factory

Users can select the target device in the 'Devices' menu, click 'Restore to Factory', and after a secondary confirmation, the device will execute the factory reset operation.

 

┃Note:

5.6 Device Details

Clicking on the 'Device Name' allows direct access to the device's detail page, where you can view the current device's overview, traffic, cellular signal, clients, and basic information.

5.6.1 Overview

The 'Overview' menu provides a view of the device's basic usage information, including interface status, uplink status, and connection history. Basic information is as follows:

5.6.2 Data Usage

By clicking on the 'Data Usage' menu, you can use a graphical interface to view the device's data usage from multiple perspectives, including data usage overview, usage trend, and usage trend by interface.

5.6.3 Cellular Signal

Display detailed data information for various cellular signal parameters to comprehensively analyze the current and historical network conditions of the cellular network. The displayed information includes signal level, RSSI, RSCP, EC/IO, RSRP, RSRQ, SINR, SS-RSRP, SS-RSRQ, and SS-SINR.

┃Note: The device reports cellular signal data every 30 minutes, which means there may be a maximum delay of 30 minutes in the data.

5.6.4 Clients

Click the Clients tab to view the connection information of online clients.

5.6.5 Details

Click the Details tab to view the device's basic information, license information, upgrade package information, physical location and etc.

5.6.6 Tools

The platform supports downloading the device's activity logs and diagnostic logs. You can download these logs to troubleshoot issues when the device experiences problems.

6.Networks

This function module includes two types of networking applications: Connector Network and SD-WAN Overlay network.

6.1 Connector

A Connector network has three types of resources: devices, endpoints, and accounts. The respective functions are as follows:

【Procedure】

6.1.1 Configure Network

To access the 'Connector' page, click on 'Add', enter network information such as the network name, and click 'Save' to create a new cloud connection network.

6.1.2 Configure Device

To add devices to the connector network, follow these steps:

1. Click on the 'Add' action in the upper right corner of the device list.

2. In the 'Add Devices' popup, select the devices you want to add to the current connector network.

3. Configure the device's subnet address to establish a VPN communication tunnel. There are two ways to assign subnet addresses:

1. Auto: The system automatically assigns addresses to devices.
   
2. Manual: In cases where specific subnet addresses are required, you can define the subnet addresses yourself. The allowable range for subnet addresses is: 10.16.32.0/24-10.31.255.0/24.
   

After devices are added, the system automatically assigns a virtual IP to each device and establishes a VPN connection tunnel. When the VPN channel for device cloud connectivity is online, users can use this virtual IP to remotely access the local web management interface of the router device.

┃Note: A maximum of 4,000 devices and accounts can be added to a connector network.

6.1.3 Configure Endpoint

To add endpoint resources to the connector network, follow these steps:

1. Click on the 'Add' action in the upper right corner of the endpoint list.

2. In the 'Add' popup, enter the endpoint name and LAN IP.

3. Select the device to which the endpoint belongs.

4. Configure the endpoint's virtual IP to enable remote communication through the router's VPN communication tunnel. There are two ways to assign virtual IP to endpoint:

1. Auto: The system automatically assigns virtual addresses to endpoints.
   
2. Manual: In cases where specific virtual IP are required for endpoints, you can define them yourself. The allowable range for virtual IP is: x.x.x.2-x.x.x.254.
   

6.1.4 Configure Account

1、Add an account

When accessing the Connector network details, go to the 'Accounts' page to add accounts to the Connector network.

1. Click on the 'Add' action in the upper right corner of the Accounts list.

2. In the 'Add Account' popup, enter the account name.

3. Configure the virtual IP for the account to establish a VPN communication tunnel through the virtual IP and InCloud Manager. There are two types of virtual IP assignment:

1. Float IP: A floating IP is not pre-assigned and is dynamically allocated based on server availability when the account connects.
   
2. Static IP: In cases where specific virtual IP are required for the account, you can define them as static IP. Once defined, they will not change. The allowable range for virtual IP is: 10.16.0.2-10.16.15.255.
   

┃Note: A maximum of 4,000 devices and accounts can be added to a connector network.

After the account is added, you must use the connector client to establish a VPN tunnel. The platform supports MacOS, Windows, iOS, and Android clients.Below is an example of Windows operation:

1. Download the Windows client: Access the Connector Network details, go to the 'Accounts' tab, and click on the Connector Client to download the Windows version.

2. Download the client configuration file: On the 'Accounts' tab, select an account, and download the corresponding client configuration.

3. After the client has installed well, open the client software, import the client configuration file, and then click "CONNECT" to establish the VPN tunnel between the account and InCloud Manager. Next, you can use this VPN tunnel to remotely access your endpoints under the device or download and upload data.

6.1.5 View Connection Records

┃Note: In a single network, the local networks of hub device and spokes cannot be the same, as it may affect communication.

1. Slide the mouse over the device icon to display the available subnet information of the current device. When the subnet conflicts, there will be a conflict flag.

1. When the mouse slides over the link, the establishment of tunnels with each interface of the central device is displayed.

2.VPN Table

Click on the "VPN Table" in the top left corner of the "SD-WAN Network Details" page to switch to a table view that displays information about all devices within the network and their VPN connections to the hub device.

7.Groups

Devices can be added to device groups for batch management, supporting operations such as remote configuration, firmware upgrades, remote access, commands, adding and deleting groups, etc.

Under this menu, you can add or delete groups and achieve batch configuration by editing groups. When group configuration and individualized configuration conflict for the same functional module, the device will prioritize individualized configuration. 

7.1 Configuration

7.1.1 Edit Confirmation

Users can go to the "Groups" menu, select the target group, and click the "Edit" button to edit the group. 

In the configuration editing popup, the following operations are supported:

1. Pending Configuration: Click the "Pending Configuration" button, and the configurations made during this session will be saved to the platform backend but not yet deployed to the devices within the group.
   
2. Discard Changes: Click the "Discard Changes" button, and any operations made during this session will be discarded.
   
3. Commit Charges: Click the "Commit Charges" button to apply the configurations made during this session to the devices within the group.
   

┃Note:

7.1.2 Config Details

The group list allows you to view the configuration information for a single group.

1. Select the target group.

2. Click on "Configuration" at the top of the group list, then choose "Config Details".

3. In the configuration details popup, you can view the current configuration information for the selected group.

7.1.3 Clear

In the "Groups" menu, select the group, then click on "Clear" in the configuration section. After confirming the action, the group configuration will be cleared.

┃Note: This operation only clears the group configuration, and the individual configurations of devices within the group will still be retained.

7.1.4 Copy to Groups

In the "Groups" menu, select a group, click on "Copy to Groups" in the configuration section, to copy the group configuration and perform batch configurations for devices within the target group.

7.2 Firmware Upgrade

The group list supports firmware upgrade operations for individual groups.

1. Select the group you want to upgrade the firmware for.

2. Click on "Firmware" at the top of the group list.

3. In the firmware upgrade pop-up window, choose the target firmware version.

4. Select the current firmware version that needs to be upgraded.

┃Note：      

7.3 Commands

7.3.1 Reboot

In the "Groups" menu, select the target group, and click "Reboot" to perform a batch restart of devices within the group.

┃Note:The restart command will only affect devices within the group that are currently online. Devices within the group that are offline will not execute this command (even when they come online later, they will not restart automatically).

7.3.2 Restore to Factory

In the "Groups" menu, select the target group, click on "Restore to Factory",and you can perform a batch factory reset for the devices within that group.

┃Note:

7.4 Group Details

7.4.1 Overview

7.4.2 Devices

1. Add Devices: Click "Move Devices" and the system will automatically filter devices that match the group's product model. You can then select multiple devices to add them to the group.
   
2. Remove Devices:After selecting the devices, click "Remove". After a confirmation, the devices will be removed from the group, and their group configurations will be automatically cleared. 
   

8.Clients

The client page allows you to view information about all the clients reported by devices under the current account. This information includes the client's status, connection method, network quality, and usage of network traffic, among other details.

8.1 Client List

The client list only displays currently online clients and clients that have been offline for less than 7 days.

8.2 Client Details

Click on the client's name to access client details, where you can view the current client's connection status, connection history, traffic usage, speed, and other information.

8.3 Client Assets

When you need to automatically report devices to clients for long-term management and maintenance as your fixed assets, you can mark them as assets. If the router device does not recognize the terminal asset connected below, you can also manually add the asset to the platform.

Field Name	Description
Asset Name	A custom asset name.
MAC Address	MAC address information of the client.
Asset Category	Type of asset, such as router, cash register, etc.
Asset Number	The asset number can be consistent with your asset management system.
Asset Status	In Stock In Use In Repair Decommissioned
Warranty Expiration	The warranty period of the asset.
Notes	Description of the asset.

9.Alerts

9.1 Alert Settings

The platform supports multiple types of alarms, allowing you to customize the specific alert types you wish to receive and the groups for which alerts should be reported. Additionally, you can choose the notification recipients and methods for these alerts.

1. Go to the Alerts menu and click "Alert Settings" in the upper left corner of the alert list.

2. Click "Add Rule" in the upper right corner of the alert rule list.

3. Select the group to be monitored, alert type, notification users, and notification method, then

click "Save". If no notification users are set, the generated alarms will only be displayed on the platform. The platform supports three notification methods:

1. Email: When an alert is triggered, an alert email will be sent to the configured notification users.
   
2. APP: Users need to install the InCloud Manager APP. When an alert is triggered, the APP will receive a notification.
   
3. SMS: When an alert is triggered, an alert SMS will be sent to the configured notification users. Users need to bind their phone numbers to the platform. 
   

9.2 Alert List

Under the "Alerts" menu, you can view the alert information for all devices on the platform. This information includes the time when the alert was generated, its type, device name, group, description, and more.

10.Reports

The report page displays historical generated report information and supports adding new reports and managing report information.

10.1 Create Report

Click "Create New" to create a new report by selecting report information based on your business requirements.

1. In the "Reports" menu, click "Create New" to enter the report content selection page.

2. Choose the type of report: Select the report content you want to include in the report.

3. Select Devices/Groups: Choose whether you want to include all devices, organizations, or specific groups in the report.

4. Set the reporting period: Define the time range for the report data, with a maximum selection of up to the last 30 days.

5. Configure report details: Specify whether you want to generate the report in PDF or Excel format and provide an email address for receiving the report. If you want to schedule regular report generation, you can set the time for daily, weekly, or monthly reports.

6. After submission, the platform will generate the report according to the selected configuration at the specified time. If you have set an email address to receive the report, you will receive an email notification when the report is ready.

10.2 Manage reports

Clicking "Manage Now" allows you to view all the newly added reports with scheduled tasks.

1. Edit Report: Click on "Edit" to go to the "Choose Report" page, where you can configure other information besides the report content. After saving the configuration, the platform will generate the report based on the new configuration rules.
   
2. Delete Report: Click "Delete" to delete a scheduled report. Once deleted, the platform will no longer generate reports for that scheduled task.
   

10.3 Report History

You can view the generated reports on InCloud Manager from the Report menu. You can perform the following operations:

1. Download Report: You can download the generated PDF or Excel report file.
   
2. Delete Report: You can delete the report if you no longer need the report.
   
3. Re-run: After clicking "Re-run", the list will generate a new report information immediately with the original configuration.
   

11.Messages

Click the Messages menu to receive messages from InCloud Manager, including product messages, firmware messages, and service messages.

12.Logs

On the page Logs, you can view Upgrade Logs, Activity Logs, Login Logs.

12.1 Upgrade Logs

1.Tasks

On the Tasks tab, you can view the statuses of upgrade tasks for devices on InCloud Manager and manually cancel upgrade tasks.

1. Click Cancel to cancel an ongoing or scheduled upgrade.
   
2. Click Device to view the upgrade records of a device.
   

2.Records

On the Records tab, you can view the upgrade records of each device, including the device name, serial number, upgrade status, firmware version, tasks, task creation time, start time, and end time. You can also sort devices by upgrade type.

12.2 Activity Logs

Click the Activity Logs tab to view the operations performed by all users on InCloud Manager.

12.3 Login Logs

Click the Login Logs tab to view the login records of all users on InCloud Manager.

13.Licenses

InCloud Manager subscribes to each device based on licenses and charges accordingly. You can choose different types of licenses for devices based on your needs, and the service scope of each type of license is as shown on the purchase page. The platform supports online purchase of service licenses, eliminating the need for cumbersome offline communication. Upon successful online purchase and application to the device, the service is immediately activated.

To access "InHand Cloud Service," click on "Subscription" to view the usage status of licenses and device permits under the current account. You can also manage and purchase licenses.

13.1 Summary

On the "Subscriptions>> Overview" page, you can view statistical information about the licenses under your account.

Function Modules	Description
Device Overview	View the number of devices in different service statuses, click to apply filter conditions, and navigate to the "Devices" page: Total: Total count of devices under the current account. Available: Devices capable of connecting to the platform and using its functionalities (determined by applied device licenses). Unavailable: Devices unable to connect to the platform due to expired or unapplied licenses. Licensing required for these devices. Anomaly: After a device license expires, the device might retain partial platform functionality, but it may lack expected features.
License Overview	To view the total number of licenses and statistics for different license statuses, click to apply filter conditions and navigate to the "Licenses" page: Total:The total count of licenses under the current account. Active Used: Licenses in an activated state and already applied to devices. Expiring Soon: The number of licenses expiring within 30 days. You can extend the remaining duration of these licenses to reduce adverse impacts on your business due to license expiration. Active Unused: Licenses in an activated state but not yet applied to any devices. These licenses still consume remaining duration. To avoid waste, prioritize applying these licenses to devices. Expired: Number of licenses that have expired.
Recent License Alerts	View license alarm information for all devices, and click "View More" to jump to the alarm menu.
License Distribution	View the percentage of different types of licenses in the account.

13.2 Licenses Information

On the "Subscriptions>> Licenses" page, you can view the purchased licenses, and the license information includes the following:

Field Name	Description
License Key	The unique ID of a license.
Type	The plan type of a license.
Status	The working status of a license: Inactive: The initial status of a license when it has not been applied to any device. Active: When a license is first applied to a device, it becomes "Active." Active licenses start consuming their subscription period, regardless of whether they are applied to a device or not. Expiring Soon: The remaining validity period of the license is less than 30 days. Expired: When the remaining subscription period of a license reaches zero, it becomes "Expired".
Order ID	The order from which the license was generated.
Added At	The time when the license was added to this account.
Duration	The subscription duration of a license is measured in days.
Activation Date	The time when the license is activated.
Expiration Date	The time when the license expires.
Time Remaining	The remaining usable duration of a license is the time left until the license expires. Once the duration is consumed, the license status changes to "expired."
Associated Device	The device to which the license is currently applied.

┃Note:

      ①Once a license is applied to a device for the first time, it becomes activated.

      ②An activated license will continue to consume its remaining valid duration, whether or not it is applied to a device.

      ③After a license has expired, it cannot be applied to any more devices. Any devices that had the license applied will lose access to the features covered by that license once it expires.

13.3 Use Licenses

On the "Subscriptions>> Devices" page, you can manage the application of licenses to devices, which includes the following functions:

1、License status of devices

In the "Subscriptions>> Devices" section, you can view the current service status for each device. The service status can have the following states:

Status	Description
Available	Devices capable of connecting to the platform and using its functionalities (determined by applied device licenses).
Unavailable	Devices unable to connect to the platform due to expired or unapplied licenses. Licensing required for these devices.
Anomaly	After a device license expires, the device might retain partial platform functionality, but it may lack expected features.

2、Assign a license to one device

On the "Subscriptions>> Devices" page, you can apply a license to an individual device using the following steps:

1. Click on "Assign License" in the operations column of the device list (The device that have not yet applied a license).

2. In the "Assign License" pop-up window, select the license type and the specific license you want to use, then click "Assign".

3、Extend device license duration

For a licensed device, you can extend the license period before the license expires to prevent service termination and avoid affecting service operation. InCloud Manager support extending the duration of a license by merging the duration of multiple licenses. You can only superimpose licenses of the same type to a licensed device.

1. On the "Subscriptions>> Devices" page, click on the "Assign License" option in the operations column (These devices that have already applied a license).

2. In the "Extend License" pop-up window, select the desired license, and then click the "Assign" button.

┃Note:

      ①After stacking, the duration of the originally applied license to the device will be extended.

      ②Stacking is irreversible; once licenses are stacked, they cannot be separated again.

4、Assign licenses to multiple devices

When dealing with a large number of devices, the platform supports the quick batch application of licenses to multiple devices:

1. In the "Subscriptions>> Devices" page, click on "Assign Licenses" above the device list.

2. Select the license types you want to apply and the devices you want to apply them to. Click "Assign Licenses", and the platform will automatically allocate the licenses.

3. Confirm the license results and click "Assign" to make the batch licenses effective.

To maximize the utilization of licenses under your account, the platform will prioritize the allocation of activated licenses. Other types of licenses will be randomly allocated without considering the duration.

┃Note: If a device already has a similar license in use, applying it again will result in the license duration being extended. This action is irreversible, so please proceed with caution.

 

5、Remove license

When a device's business use case changes, and you need to switch to a different type of license, or if the device experiences a malfunction and needs to be replaced with another device, you can revoke the license from the original device. After revoking it, the canceled license can be applied to another device, and the original device will become "unlicensed," causing the services within the license scope to immediately terminate.

1. On the "Subscriptions>> Devices" page, click the "Remove License" option in the action column for the target device.

2. After confirming the action in a second dialog, the license will be removed from the device.

6、Remove licenses in batches

The platform supports quickly revoking the licenses of multiple devices. After revocation, the revoked licenses can still be applied to other devices. The original devices will become "Unlicensed," and services within the license scope will be terminated immediately.

1. On the "Subscriptions>> Devices" page, select the devices from which you want to remove licenses.

2. Click on "Remove License" at the top of the device list and confirm the action when prompted.

┃Note: Devices without applied licenses cannot have their licenses canceled.

13.5 Transfer licenses

The platform supports users in transferring licenses to other accounts. After the transfer, the license will be removed from the original account. However, licenses that have already been applied to devices cannot be transferred.

The other account(End User) needs to bind your InCloud Manager email account:

1. The system administrator of the end user should click on "Company" in the page header to access the Enterprise Management page.

2. In the "Associate an MSP Account" section, enter your InCloud Manager email account and click "Update". If you see the end user's account  in the customer list, you can transfer the license by following these steps.

3. In the "Subscriptions>> Licenses" page, select the license you want to transfer.

4. In the "Transfer Licenses" popup, confirm the license you want to transfer, select the customer, and click "Transfer" to complete the transfer successfully.

┃Note:

      ①Transferring licenses that are currently in use or have expired is not supported.

      ②You can transfer a maximum of 1000 licenses at a time.

13.6 Transfer Devices

The platform supports transferring devices and their associated licenses to another account. Before performing the transfer operation, you need to follow the same steps as described in "Transfer licenses" to have the other account (End User) bind to your InCloud Manager account.

1.On the "Subscriptions>> Devices" page, select the devices you want to transfer to the customer.

2.Click on the "Transfer" button at the top of the list.

3.In the "Transfer Devices" pop-up window, confirm the devices to be transferred and select the customer account to transfer to. Click "Transfer" to complete the transfer successfully.

┃Note: After the transfer, the devices and the associated licenses will be removed from the current account.

13.7 License Co-Termination

When you need to align the expiration time of equipment licensing services, you can better manage your business and unify financial reconciliation and settlement. You can do the following:

1. On the "Subscriptions>> Licenses" or "Subscriptions>> Devices" page.

2. Select the license that needs to be aligned with expiration time.

3. Click "Co-Termination".

4. Confirm the result information after unification, click "OK", and the system will automatically unify the expiration time of the selected license to the same time.

┃Note: 

       ① The system will automatically unify the expiration date of the same type of license selected to the same time. For example, if the current license is 2024-06-01 and two basic licenses with a remaining duration of 1 year and one with a remaining duration of 60 days are selected, the average remaining duration is: (2*365+1*60) / 3= 264. Then the expiration date of the three licenses after unification is: 2024-06-01 + 264 days = 2025-02-20.

      ② The operation of "Co-Termination" is irreversible, please operate with caution.

If you need someone else to pay for the order, you can generate the payment link and then copy to the person who paid. The payer gets the link and can pay directly with a credit card or offline.

13.9 Renewal of License

When the device's license is about to expire, you can extend the remaining license duration in advance to avoid the impact of license expiration on your business. The operation steps are as follows:

1. Go to the "Devices" or "Licenses" page.

2. Select the license to be renewed and click "License Renewal".

3. Select the renewal time and click Submit.

4. Confirm the order information and make payment. After payment, the platform will automatically extend the validity period of the selected license.

| Note: Refunds are not supported on renewed orders.

13.10 Orders

When you purchase or renew your license, you can view the details of your order on the Order page or continue to pay for your order.

14.APP Guide

14.1 APP Introduction

InCloud Manager APP can help you use InCloud cloud services anytime, anywhere, and manage your networks easily and conveniently. You can add devices to your account through the InCloud Manager APP and configure the device to connect to the cloud. Check the running status of the device in real-time on the mobile terminal and respond to device alarms promptly, and analyze the network status in multiple dimensions through the dashboard.

14.2 Download and Install

You can visit InCloud Manager(https://star.inhandcloud.com) or scan the QR code below to get the latest APP version.

For the iOS system, you can search “InCloud Manager” in the app store, find the app of this LOGO  , then download to install.      

14.3 Instructions

1.Register and Login

If you don't have an InCloud Manager account, you need to register an account first. Open the InCloud Manager APP and click "Create now" on the login page to register an account. You need to activate your account after registration, and you can log in after successful activation.

2. Add a Device

1.  Click the "Devices" directory below to enter the device page, click the menu button in the upper right corner, and select "Add Device".

2. Then scan the code to add the device, and point the phone camera at the QR code on the device nameplate.

3. After successfully scanning the code, configure the device name, serial number, and description information to complete the addition.

3.Connect device to the Internet

1. After the device is added, if the device fails to connect to the Internet, you can click "Configure Local Device" to configure the device to connect to the Internet.

n When configuring the local device, you need to make sure that the HTTP access and Wi-Fi AP functions are enabled on the device.

n The ER805 enables HTTP access and Wi-Fi (AP mode) by default.

2. Scan the QR code on the device nameplate, and then the APP will automatically connect to the device's Wi-Fi. If the Wi-Fi configuration of the device is not set to factory settings and cannot be automatically connected, you can choose to manually connect to the device's Wi-Fi.

Currently, ER805 and ER605 support automatic connection, and the Wi-Fi configuration needs to be set by default.

3. After the connection is successful, it will automatically log in to the device and jump to the network configuration page.

4. After the networking configuration is finished, the device can be supervised on the APP or the  InCloud Manager WEB portal.

4.Device Monitoring

Click the "Devices" directory below to enter the device page, and click the device name to know more about this device.

4.1 Overview

The overview page contains device status, network status, connection history, and signal quality information. Click an interface on the page, you can learn the detailed interface information and the network quality.

Double-finger operation can zoom in and out the chart, and single-finger long press and slide left and right to switch the displayed period, click the zoom icon to zoom in and out the chart.

4.2 Data Usage

Click "Data Usage" at the top to know about the data usage statistics and total usage trends. Swipe left and right in the usage statistics to switch to display cellular, wired, and wireless usage statistics.

4.3 Cellular Signals

Click "Cellular Signal" to view the quality of the current device's cellular network, and the changing trend of RSSI, RSCP, RSRP, RSRQ, SINR, EC/IO, SS-RSCP, SS-RSRQ, SS-RSRP will be displayed according to the network standard.

4.4 Information

Click "Details" at the top to know about the asset information and location information of the device. Click “Edit" to modify the asset information of the device.

5.Alerts

1. Click the "Alerts" category below to enter the alerts page, which displays all types of device alerts in the last 7 days by default.

2. Slide the alert banner to the left, there will be a pop-up confirmation box. Click "Confirm" to confirm a single alert, and mark the alarm as read state to reduce information interference.

3.  Click "Confirm All" to confirm all unconfirmed alerts in batches.

4. Click the alert information to enter the corresponding alert details page, you can view the detailed information of the alert. You can also confirm a single unconfirmed alert in the alert details.

FAQ

ER805、ER605

The following are the reasons that the APP can't build a connection with the device after scanning the QR code on its nameplate:

1. The device is not enabled for HTTP access.

2. The 2.4G Wi-Fi access point function of the device has been turned off.

3. The Wi-Fi connection parameters of the device are not factory settings.

4. The Wi-Fi signal is weak, such as far away from the device or the device is not connected to the Wi-Fi antenna.

When you can't connect to the device by scanning, please try to connect to the device's Wi-Fi manually or use the network cable to configure the device's networking parameters.

3. Platform adds device error

Adding device errors to the platform, usually for the following reasons:

1. Serial number already exists: the device has been added to the platform and cannot be added repeatedly.

2. Invalid device information: Please confirm that the serial number and MAC address of the device are consistent with the information on the device nameplate.

If there are still problems, please contact technical support.

4.Why does my device remain offline on the platform even after it's been configured for connection?

The device cannot go online after it is added to the platform. Please check:

1. Whether the network of the device is normal.

2.Whether the local cloud service of the device is enabled.

3. Confirm whether the current firmware version of the device supports connecting to the cloud platform.

4. If the device is connected to the Internet via cellular, please check whether the whitellisted address of the iot card includes: *.inhandcloud.com, *.amazonaws.com.

5. Whether the device is bound with a license? If not, you can enter "InHand Cloud Service >> Subscriptions" to bind the license.

5. Device configuration synchronization is suspended.

Suspended means that the cloud configuration synchronization to the device is interrupted. This state occurs when the firmware version of the device is inconsistent with the firmware version of the group in which the device is located. Once the suspended state is changed, any configuration in the cloud is not issued to the device. You can solve this in two ways:

1. Upgrade the firmware version of the device/group to ensure that the device is consistent with the firmware version of the group it is in.

2. Directly remove the device from the group.

6. Device configuration synchronization fails.

The reasons for configuration failure are usually the following:

1. The configuration content is wrong.

2. The network quality of the device is poor, resulting in the failure of configuration delivery.

You can also click the "Configuration Failure" icon to see the specific reason for the configuration failure.

7. How to restore the device to the factory?

After the device goes online, the configuration stored on the platform is applied again. If you need to restore the device to factory, please follow the following steps:

1. Verify whether the device has a grouping configuration. If so, remove the device from the grouping or clear the grouping configuration first.

2. Go to the Device List/Device Details to clear the personalized configuration of the device;

3. Select the device and click "Commands >> Restore to Factory".

8. Does the offline device support remote firmware upgrade?

Firmware upgrades on the cloud platform do not distinguish between online status and can be created for offline devices. When the device next goes online on the platform, the device will receive the upgrade task from the platform to perform the upgrade operation.

After the firmware upgrade task is delivered to the offline device, the firmware upgrade status will change to "Wait". If you do not need the upgrade, you can cancel it in the task list.

9.How can external users switch to other organizations to provide technical support?

1.External users must first accept the email invitation and then log in to InCloud Manager.

2.Click on the personal information at the top right corner of the page, then click "Switch."

3.In the organization switch dialog box, select the organization requiring assistance, and click "Switch" to successfully transition and provide technical support for the corresponding organization.