How to set up alert notifications (email/SMS) for devices in InCloud Manager?
1. Go to the "Alerts" menu and click "Alert Settings". 2. Click "Add Rule" and select the target group and alert type (e.g., device offline, firmware change). 3. Choose notification methods (email, SMS, APP) and select recipients. 4. Click "Save". Ensure
What are the two ways to upgrade device firmware on InCloud Manager?
1. Upgrade Now: Select target devices, go to "Firmware" > choose the target version, and click "Upgrade Now". Online devices upgrade immediately; offline devices upgrade when they go online. 2. Scheduled Upgrade: Select "Later Date", set the specific
Can I batch add devices to InCloud Manager? How?
Yes. 1. On the "Devices" page, click "Import" at the top right. 2. Download the import template and fill in device info (name, serial number, MAC address). 3. Click "Upload File" to select the filled template. 4. Click "Import" to complete batch addition.
How to create a sub-organization in InCloud Manager for hierarchical management?
1. Go to the "Users" page in InHand Cloud Service. 2. Click "Add" and enter the sub-organization name. 3. Select the parent organization (the top-level organization by default). 4. Fill in optional details like contact phone/email and click "OK". You
What are the four user roles in InCloud Manager and their core permissions?
The four roles are System Administrator, Organization Manager, Device Full Access, and Device Read Only. System Administrator has full permissions; Organization Manager manages the organization and InCloud Manager functions; Device Full Access can operate
Can I upgrade firmware for multiple devices in batches on InCloudManager?
Yes. 1. Go to the "Firmware Management" menu in InCloudManager. 2. Select the devices you want to upgrade (filter by model or group). 3. Upload the official firmware file (downloaded from InHand’s Resource Center) or choose the recommended firmware. 4.
How do I check the real-time status and logs of my devices on InCloudManager?
1. Log in to the platform and navigate to the "Device Details" page of the target device. 2. View real-time status (online/offline, signal strength, connected clients) in the "Dashboard" tab. 3. To check logs, go to the "Logs/Events" section—you can filter
What remote operations can I perform on devices via InCloudManager?
You can perform multiple key operations: 1. Remote configuration (e.g., adjust WiFi settings, set up VPN). 2. Real-time status monitoring (e.g., network connectivity, signal strength, traffic usage). 3. Firmware upgrades (single or batch updates). 4.
How can I add my InHand device to InCloudManager?
1. Log in to InCloudManager and go to the "Devices" menu. 2. Click "Add Device" and enter the device’s Serial Number (SN) and MAC address (found on the device nameplate or local web interface). 3. Select the correct device model (e.g., 5G FWA02, ODU2002)
How do I register and log in to InCloudManager?
1. Visit the official InCloudManager login page (https://star.inhandcloud.com/). 2. Click "Register" to create an account with your email/phone number and set a password. 3. After registration, log in with your registered account credentials. Ensure your
How to delete the added IR302 device on the InConnect platform?
1. Log in to the InConnect platform (https://ics.inhandiot.com) and navigate to [Sites → Devices]; 2. Find the target IR302 in the device list and click the "More" button (three dots) on the right side of the device name; 3. Select "Delete Device" and
How can I view the cellular signal history data of ER605 in Incloud?
1. Log in to Incloud and navigate to [Device → Select Target ER605]; 2. Click on the "Cellular Signal" tab; 3. Select the query time range (e.g., Last 1 Day, Last 7 Days); 4. The page will display trend charts for parameters such as RSSI (signal strength),
How can the "virtual IP" assigned by the InConnect platform be used to access a remote router?
1. Ensure that the router has been successfully connected to InConnect (the platform displays "Connected" and automatically assigns a virtual IP); 2. Install the InConnect client on the local PC (available in the platform's [Download Center]); 3. Open
How does Incloud renew the basic version license for ER605?
1. Log in to Incloud Manager (https://star.inhandcloud.com/) and navigate to [Enterprise Management → Subscription → License]; 2. Find the "Basic License" corresponding to the target ER605 and click "Renew"; 3. Select the renewal duration (e.g., 1 year
Why the Incloud APP can't connect to the device after scanning?
The following are the reasons that the APP can't build a connection with the device after scanning the QR code on its nameplate: 1. The device is not enabled for HTTP access. 2. The 2.4G Wi-Fi access point function of the device has been turned off. 3.
What kinds of devices does the Incloud APP support to configure?
ER805 ,ER605,ER615,FWA02,FWA12,ODU2002, etc.
How to add an account to Incloud
Click Users at the top of InCloud Manager to manage the organization and user information of the system. Add Users In the user list, click "Add," and enter the user information as follows:
Where can I measure speed on Incloud
The speed test function is only supported by the InCloud Manager platform. The local page of the device does not support this function. If you want to measure speed, please click the device name in the device list, enter the "Tools" page of the device
How can Incloud quickly search for devices with specific SN codes?
Log in to Incloud Manager ->Device Management ->Device List, select "SN Code" in the search box, enter the target SN (which can copy device nameplate information), click Search to quickly locate the device without scrolling through the list.
How to Access Device Manager and InConnect via InHand Cloud Service?
Please refer to https://help.inhand.com/portal/en/kb/articles/access-to-device-manager
What is the function of cloud connection in InCloud?
Equipment refers to communication devices such as routers/gateways. A terminal is a business terminal accessed under a router/gateway, such as PLC, IP telephone, etc. Account is the account used by engineers or administrators to establish VPN tunnel
How to configure alarms for Incloud
The platform supports multiple types of alarms, and can customize the types of alarms that need to be received and the groups for reporting alarms. In addition, you can also choose the object and method of alarm notification. 1. Enter the alarm menu and
Does the offline device in iCloud support remote firmware upgrade?
The firmware upgrade of cloud platforms does not distinguish between online states, and can also create upgrade tasks for offline devices. When the device goes online on the platform next time, it will receive an upgrade task from the platform to perform
How does InCloud restore devices from the factory?
After the device goes online, it will reapply the configuration stored on the platform. To perform a factory reset on the device, please follow these steps: 1. Confirm whether the device has a grouping configuration. If it does, the device needs to be
What can InCloud grouping to do
Devices can be added to groups for batch management, supporting remote configuration, firmware upgrade, remote access, commands, adding and deleting groups, and other operations.
What should I do if there is an error when adding a device on the InCloud platform
Adding devices to the platform may result in errors, usually due to the following reasons: 1. Serial number already exists: The device has been added to the platform and cannot be added again; 2. Invalid device information: Please confirm that the serial
How to create an online portal account-InCloud?
1. Type the URL in the browser: https://star.inhandcloud.com. Please click "Create now" to create an online portal account. 2. Fill in the basic information in the box as follows. Then click the Register. 3. After clicking register, a confirmation email
What key information do I need to fill in when adding a device to Incloud?
Click 'Add' on the 'Devices' menu page. In the 'Add Device' popup, enter the device name, serial number, then click 'Confirm'.
AT Command Set
Does the IR300 series device support the full AT Command Set through the RS-232 serial port?