Recent Topics
Why the High Resolution Total Vehicle Distance can be retrieved, but the standard Total Vehicle Distance cannot?
Clarification: Both VD (Vehicle Distance) and VDHR (High Resolution Vehicle Distance ) represent vehicle distance. VDHR provides higher resolution, while VD is non-high-resolution. For the gateway OBD service (for example, when retrieving OBD data via
The machanism of data aquisition and publish on VT310
Take the screenshot as an example: The polling interval is set to 30 seconds (southbound), while the Modbus cloud reporting interval is set to 60 seconds (northbound). The southbound data acquisition and northbound data reporting operate independently.
Enhancing Smart City Infrastructure Management through Centralized IoT Edge Control
1. Industry & Core Challenge A rapidly growing smart city deploys thousands of IoT devices across its urban landscape to manage critical infrastructure: intelligent street lighting systems, environmental monitoring stations (air quality, noise), traffic
Optimizing Renewable Energy Grid Integration with Remote Edge Management
1. Industry & Challenge A renewable energy provider operates hundreds of solar and wind farms spread across diverse geographical locations (deserts, coastal areas, remote hills). Each site utilizes edge computing gateways (InHand EC series) to aggregate
Predictive Maintenance and Remote Management for Distributed Industrial Assets
1. Business Challenge A manufacturing company operates multiple production facilities across different regions. Each facility uses numerous industrial IoT (IIoT) devices (gateways, controllers, PLCs, sensors) for automation and monitoring. The company
How can I customize alerts to match specific business needs?
Customize alerts by: Going to the "Alerts" menu and clicking "Create Rule." Defining conditions (e.g., temperature thresholds, connectivity loss). Selecting notification methods (email, SMS, or both). Assigning recipients and severity levels. Alerts will
What happens if a device’s license expires on DeviceLive?
When a license expires, the device loses access to premium features but remains visible in the platform. To reactivate: Go to "Subscriptions" and renew the license for the device. Offline devices will regain functionality upon reconnecting after ren
Can DeviceLive integrate with third-party systems or APIs?
Yes, DeviceLive provides API access for integration with external systems like ERP or analytics platforms. Developers can use the API documentation to build custom connections, enabling data synchronization and automated workflows.
How do I manage multiple organizations on DeviceLive?
Organizations can be created and managed by administrators. To add an organization: Go to "Organizations" in the admin panel, click "Create," and enter details. Assign users and roles within each organization. Use the "Switch Organization" feature in
What are the reporting capabilities of DeviceLive, and how can I export data?
DeviceLive offers customizable reports on device health, performance, and alerts. To export: Go to the "Reports" menu, select a report type, and choose devices or time ranges. Click "Export" to download as CSV or PDF. Schedule automated reports to be
How can I troubleshoot connectivity issues between DeviceLive and devices?
If devices fail to connect: Verify internet connectivity at the device location. Check the device’s firewall settings to allow communication with DeviceLive servers. Ensure the device’s firmware is up-to-date and compatible with the platform. Review logs
What security measures are in place for DeviceLive?
DeviceLive employs end-to-end encryption for data transmission, role-based access control (RBAC) to restrict user permissions, and secure VPN tunnels for remote access. Additionally, regular security audits and compliance with industry standards ensure
How do I create and manage device groups for bulk operations?
Navigate to the "Groups" menu and click "Create Group." Name the group and add devices by selecting them from the list or using filters. Use groups for bulk actions like OTA upgrades, alerts, or permissions management. Edit or delete groups as needed
What is the OTA Upgrade feature, and how does it work?
OTA (Over-the-Air) Upgrade allows remote firmware updates for devices without physical access. To use it: Go to the "OTA Upgrade" menu, select the target device(s), and upload the firmware file. Choose to upgrade immediately or schedule a time. The device
How can I monitor real-time data from devices on DeviceLive?
Go to the "Devices" menu, select a specific device, and navigate to the "Data" tab. Here, you can view real-time sensor readings, status updates, and historical data trends. The platform supports customizable dashboards for visualizing key metrics.
What are the steps to generate and schedule reports in DeviceLive?
In the "Reports" menu, click "Create New." Select the report type (e.g., device status, alerts). Choose devices, groups, or organizations to include. Set the reporting period (up to last 30 days). Configure output format (PDF or Excel) and email for delivery.
How can an external user provide technical support for another organization?
The organization’s administrator invites the external user via "Users >> Add," selecting "External User" and entering the user’s InCloud Manager email. The external user accepts the email invitation and logs into DeviceLive. Click the profile icon at
How do I manage licenses for devices on DeviceLive?
Licenses are subscription-based and applied per device. Assign a License: Go to "Subscriptions >> Devices," click "Assign License" for a device, select the license type, and click "Assign." Extend License Duration: For a licensed device, click "Assign
How can I set up alerts for device monitoring?
Go to the Alerts menu and click "Alert Settings." Click "Add Rule." Select the group to monitor, alert type (e.g., disconnect from platform, license expiring), notification users, and method (email or SMS). Click "Save." Alerts will be triggered based
How does the Connector feature work for remote access?
Connector establishes VPN tunnels to remotely access on-site machines. Create a Connector network in the "Connector" page. Add devices and assign subnet addresses (auto or manual). Add endpoints (e.g., PLCs) and assign virtual IPs. Add accounts and download
What should I do if my device remains offline on the platform after configuration on DeviceLive?
Check the following: Ensure the device’s network connection is normal. Verify that the local cloud service on the device is enabled. Confirm the device’s firmware version supports connecting to the cloud platform. If using cellular connectivity, ensure
How can I perform a remote firmware upgrade for a device?
Go to the device details page by clicking the device name. Click "Firmware" at the top. In the upgrade popup, select the target firmware version. Choose the upgrade time: "Upgrade Now" for immediate upgrade (online devices) or "Later Date" for scheduled
What user roles are available in DeviceLive and what are their permissions?
The system provides four roles: System Administrator: Has all functions and data permissions of the current registered account. Organization Manager: Has all functionality permissions in DeviceLive, but only functional permissions for Console, Users,
How do I add a device to the DeviceLive platform?
Ensure the device is connected to the internet. In the "Devices" menu, click "Add." Enter the device name and serial number (and MAC address if required). Click "Save." The device will then appear in the device list and automatically synchronize with
What is DeviceLive and what are its main capabilities?
DeviceLive is an industrial IoT device management platform designed to quickly build intelligent edge networks paired with InHand edge intelligent hardware. Its four major capabilities are: device management, remote monitoring, edge computing app management,
How to connect IG series with Device Manager Cloud platform?
1. First, you need to create a Device Manager account. Please follow the guide via: How to create an online portal account-Device Manager? 2. Then log in IG502, then follow the guide below. Kindly remind that make sure the IG502 is connected with Internet.
How to realize time synchronization on IG502 with private network?
IG502 time synchronization is realized through NTP. The default NTP server address is the public network address. If it is a private network, it is impossible to access the default NTP server address. So you need to build a private NTP server, after NTP
The CLI commands of ER805
(Note: words in black are the command description, the words in blue are commands.) Get command help help Get the router name hostname Setting language language English/Chinese ping detection ping < host address or name > ping < host address or name >
How to SSH access to ER series locally?
1. Log in ER, and go to SystemàRemote Access Control, then enable SSH. 2. Open Putty, enter the LAN ip address of ER, fill in the ssh port(default value is 22), choose the SSH for Connection type. Then open it. 3. Enter the username and password of ER805,
EC312--Python example for controlling serial port read and write
Please check the details in document attached.
How to set GRE VPN between IR615 and IR915?
In IR915: IR615: After configure GRE, IR915 can ping to IR615’s virtual ip Add static route in IR915 Ping to IR615’s LAN
How to configure GRE VPN between two IR300?
In this example, we give a very simple topology to make you easily understand how to configure GRE tunnel Make sure that the two routers can PING each other successfully. The topology after simplifying Configuration: IR302 IR305 IR302 PING IR305 IR305
How to configure Wireguard VPN on EC300?
Please check the attached guide for more detailed steps.
How to know the history of the VG's cellular signal along the railway route?
If you want to know the history cellular signal of the VG device, you could view it on Device Live Cloud. Please navigate to Cellular Signal, adjust the duration, then obverse the signal details.
Can the VG814 be managed remotely via InCloudManager? How to set it up?
Yes. 1. Log in to InCloudManager (https://star.inhandcloud.com/) and go to "Add Device". 2. Enter the VG814’s Serial Number (SN) and MAC address (found on the nameplate). 3. On the VG814’s web interface, go to [System > Cloud Management] and enable "InCloudManager
How to reset the VG814 to factory settings via the hardware button?
1. Power on the VG814 and locate the "RESET" button (marked on the device casing). 2. Press and hold the RESET button for 10–15 seconds until the system indicator flashes. 3. Release the button and wait for the device to restart—all configurations will
What is the acceptable input voltage range for the VG814?
The VG814 supports a wide DC input voltage range (typically 12V–24V, compliant with standard vehicle power systems). To ensure stability, use the original power adapter and check that the input voltage stays within the range marked on the device nam
How to enable GNSS positioning data upload on the VG814?
1. Log in to the VG814’s web interface. 2. Navigate to [Positioning > Upload Settings]. 3. Check "Enable Positioning Upload" and select the upload interval (e.g., 10s–3600s). 4. Save the configuration—if connected to InCloudManager, the data will sync
What are the default login credentials and LAN IP for the VG814 vehicle gateway?
The default LAN IP is typically 192.168.2.1 (check the device nameplate for confirmation). The default username and password are printed on the device’s nameplate—log in to the web management interface by entering the IP in a browser after connecting
Can I upgrade firmware for multiple devices in batches on InCloudManager?
Yes. 1. Go to the "Firmware Management" menu in InCloudManager. 2. Select the devices you want to upgrade (filter by model or group). 3. Upload the official firmware file (downloaded from InHand’s Resource Center) or choose the recommended firmware. 4.