Recent Topics
Can the VG814 be managed remotely via InCloudManager? How to set it up?
Yes. 1. Log in to InCloudManager (https://star.inhandcloud.com/) and go to "Add Device". 2. Enter the VG814’s Serial Number (SN) and MAC address (found on the nameplate). 3. On the VG814’s web interface, go to [System > Cloud Management] and enable "InCloudManager
How to reset the VG814 to factory settings via the hardware button?
1. Power on the VG814 and locate the "RESET" button (marked on the device casing). 2. Press and hold the RESET button for 10–15 seconds until the system indicator flashes. 3. Release the button and wait for the device to restart—all configurations will
What is the acceptable input voltage range for the VG814?
The VG814 supports a wide DC input voltage range (typically 12V–24V, compliant with standard vehicle power systems). To ensure stability, use the original power adapter and check that the input voltage stays within the range marked on the device nam
How to enable GNSS positioning data upload on the VG814?
1. Log in to the VG814’s web interface. 2. Navigate to [Positioning > Upload Settings]. 3. Check "Enable Positioning Upload" and select the upload interval (e.g., 10s–3600s). 4. Save the configuration—if connected to InCloudManager, the data will sync
What are the default login credentials and LAN IP for the VG814 vehicle gateway?
The default LAN IP is typically 192.168.2.1 (check the device nameplate for confirmation). The default username and password are printed on the device’s nameplate—log in to the web management interface by entering the IP in a browser after connecting
Can I upgrade firmware for multiple devices in batches on InCloudManager?
Yes. 1. Go to the "Firmware Management" menu in InCloudManager. 2. Select the devices you want to upgrade (filter by model or group). 3. Upload the official firmware file (downloaded from InHand’s Resource Center) or choose the recommended firmware. 4.
How do I check the real-time status and logs of my devices on InCloudManager?
1. Log in to the platform and navigate to the "Device Details" page of the target device. 2. View real-time status (online/offline, signal strength, connected clients) in the "Dashboard" tab. 3. To check logs, go to the "Logs/Events" section—you can filter
What remote operations can I perform on devices via InCloudManager?
You can perform multiple key operations: 1. Remote configuration (e.g., adjust WiFi settings, set up VPN). 2. Real-time status monitoring (e.g., network connectivity, signal strength, traffic usage). 3. Firmware upgrades (single or batch updates). 4.
How can I add my InHand device to InCloudManager?
1. Log in to InCloudManager and go to the "Devices" menu. 2. Click "Add Device" and enter the device’s Serial Number (SN) and MAC address (found on the device nameplate or local web interface). 3. Select the correct device model (e.g., 5G FWA02, ODU2002)
How do I register and log in to InCloudManager?
1. Visit the official InCloudManager login page (https://star.inhandcloud.com/). 2. Click "Register" to create an account with your email/phone number and set a password. 3. After registration, log in with your registered account credentials. Ensure your
Where can I get the latest firmware for the ODU2002 and how to update it?
1. Download the latest firmware from InHand’s official resource center (https://www.inhand.com/en/resources-center/#/EnterpriseNetwork/InODU/ODU2002). 2. Log in to the ODU2002’s web management interface. 3. Navigate to the "System" > "Firmware Update"
How to restore the ODU2002 to factory default settings?
1. Locate the "RESET" button on the ODU2002 (usually marked on the device casing). 2. Power on the device and press and hold the RESET button for 10-15 seconds. 3. Release the button when the indicator light flashes (or changes color as prompted). 4.
What interfaces does the InHand ODU2002 offer for network and power connection?
The ODU2002 is equipped with standard Ethernet interfaces (for wired network access) and dedicated power interfaces. It also supports wireless communication functions to meet outdoor long-distance transmission needs. For detailed interface specifications,
How do I access the web management interface of the ODU2002?
1. Connect your PC to the ODU2002’s LAN port via an Ethernet cable. 2. Set your PC’s IP to the same subnet as the ODU2002’s default LAN IP (check the device nameplate or official manual for the default IP). 3. Open a browser, enter the default IP, and
What is the typical operating temperature range of the InHand ODU2002?
As an outdoor unit, the ODU2002 supports a wide operating temperature range (typically -40℃ to 65℃, subject to official specifications). It is engineered to withstand harsh outdoor conditions like extreme cold, heat, and humidity, ensuring stable network
How to switch the 5G FWA02's SIM card working mode from "Only SIM1" to "Only SIM2"?
1. Log in to the web interface and go to [Internet > Uplink Table]. 2. Find the "Cellular" interface and click "Edit". 3. Under "Work Mode", select "Only SIM2" (default is "Only SIM1"). 4. Click "Save" to apply the setting; the device will switch to using
What is the default WiFi password for the 5G FWA02, and how is the SSID formatted?
The default WiFi password (for both 2.4GHz and 5GHz) is the last 8 digits of the device's serial number (SN). The default SSIDs are: 2.4GHz SSID starts with "FWA02-" (followed by the last 6 digits of the wireless MAC address), and 5GHz SSID starts with
How to restore the 5G FWA02 to factory default settings using the Reset button?
1. After powering on the device, press and hold the Reset button for 5~10 seconds until the System indicator turns solid blue. 2. Release the button (the blue light will flash). 3. Press and hold the Reset button again until the solid blue light turns
What does the steady green "Cellular" indicator on the 5G FWA02 mean?
A steady green "Cellular" indicator indicates that the device has successfully established a 5G cellular network connection. For reference: steady blue means 4G connection success, and blinking red means the cellular network is connecting or unavail
What is the default login IP, username, and password for the 5G FWA02?
The default LAN IP is 192.168.2.1. For the username and password, please check the device's nameplate (they are not pre-set as fixed values). You can access the web management interface by entering the IP in a browser after connecting your PC to the FWA02's
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How does the EC312 handle sudden power outages?
The EC312 features a built-in Supercapacitor for power loss protection: Hold-up Time: It can maintain system operation for 20–30 seconds after external power is lost. Alarming: It automatically sends a UDP broadcast notification to alert the network of
What environmental conditions can the EC312 withstand?
The EC312 is built for harsh industrial environments: Operating Temperature: From -20°C to 70°C. Cooling: Fanless design for increased reliability. Protection: IP30 rated metal and plastic enclosure. EMC: Meets Level 3 industrial electromagnetic compatibility
Is the internal storage of the EC312 expandable for data logging?
Yes, the EC312 includes a Micro SD card slot. It supports Micro SD cards with a capacity of up to 32GB. Note: The Micro SD card does not support hot-plugging and should be inserted while the device is powered off.
What wireless communication modules are optional for the EC312?
Depending on the specific sub-model selected, the EC312 can support: Cellular: 5G (SA/NSA) or LTE (Cat4/Cat1). Wi-Fi: Dual-band 2.4G/5G (802.11ac/a/b/g/n). Positioning: Optional GPS satellite positioning. Short Range: Bluetooth Low Energy (BLE) 4.2.
Does the EC312 support analog signal input or additional I/O?
The EC312 supports hardware expansion via optional modules to handle analog and digital signals: NAAD Module: Provides two 4-20mA analog inputs, plus 4 digital inputs (DI) and 4 digital outputs (DO). N44D Module: Provides 2 additional RS-485 ports along
Can the EC312 collect data from legacy industrial equipment?
Yes, the EC312 can be equipped with the Device Supervisor Agent (DSA) to support over 80 mainstream industrial protocols. Supported protocols include: Modbus RTU/TCP (Master and Slave). OPC UA Client/Server. PLC Protocols: Siemens (ISO on TCP), Mitsubishi
What are the physical dimensions and mounting options for the EC312?
The EC312 is designed for compact industrial spaces: Dimensions: The unit measures 145 x 106 x 36 mm. Weight: It weighs approximately 339g. Mounting: It supports both wall-mounting (ear) and DIN-rail installation.
Which operating system options are available for the EC312?
Users can choose between two primary software environments for the EC312: IEOS (InHand Edge Operating System): A customized industrial Linux distribution that includes a Web configuration interface, VPN, and cloud management tools. Debian Linux OS: A
What is the hardware processing power of the EC312?
The EC312 is built on a high-performance industrial platform featuring: CPU: A TI AM6231 single-core ARM Cortex-A53 processor clocked at 1.4GHz. Memory: 1GB DDR4 SDRAM. Storage: 8GB eMMC onboard flash memory for the operating system and applications.
Does EC312 have a power-loss protection mechanism?
Yes. The EC312 is equipped with a built-in Supercapacitor (10.8V/5F). Upon detecting an external power failure, the device can sustain operation for 20–30 seconds. It is configured to send a UDP broadcast power-down alarm and then perform a safe shutdown
What security features are built into the EC312?
The device is designed for high industrial security and includes: Hardware Security: Secure Boot, TrustZone, and an optional TPM 2.0 security chip. Software Security: Built-in Firewall (iptables), VPN support (OpenVPN), and multi-level user manageme
How can I control the user-programmable LEDs in my application for EC312?
The EC312 has four programmable LEDs (USER1–USER4). They can be controlled via the Linux sysfs interface at /sys/class/leds/userX/. To turn an LED on, write 1 to its brightness file (e.g., echo 1 > /sys/class/leds/user1/brightness).
What are the available hardware expansion modules for EC312?
The EC312 supports several optional modules to add specific I/O capabilities: NAAD: 2x Analog Inputs (4-20mA), 4x DI, 4x DO. N44C: 2x RS-485, 1x CAN FD. N44C: 2x RS-485, 1x CAN FD. N4CC: 1x RS-485, 2x CAN FD. N44D: 2x RS-485, 4x DI, 4x DO.