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Thank
you for choosing our company's product! Before use, please carefully read this
user manual. By complying with the following statements, you will help maintain
intellectual property rights and legal compliance, ensuring that your user
experience aligns with the latest product information. If you have any
questions or need written permission, please feel free to contact our technical
support team.
- Copyright
Statement
This
user manual contains copyrighted content, and the copyright belongs to InHand
Networks Technology and its licensors. Without written permission, no
organization or individual may excerpt, copy any part of the content of this
manual, or distribute it in any form.
- Disclaimer
Due
to ongoing updates in product technology and specifications, the company cannot
guarantee that the information in the user manual is entirely consistent with
the actual product. Therefore, no disputes arising from any discrepancies
between the actual technical parameters and the user manual are accepted. Any
changes to the product will not be notified in advance, and the company
reserves the right to make the final changes and interpretations.
- Copyright
Information
The
content of this user manual is protected by copyright laws, and the copyright
belongs to InHand Networks and its licensors, reserving all rights. Without
written permission, the content of this manual may not be used, copied, or
distributed without authorization.
Conventions
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Symbol
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Indication
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[ ]
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Referring to function modules
or menus, such as in the [ Status ] menu."
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“ ”
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Referring to a button name,
such as Clicking the “Add” button.
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〉
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Multiple levels
of menus are separated by "〉". For example, "File〉New〉Folder" represents the "Folder" menu item under
the "New" submenu, which is under the "File" menu.
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Cautions
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Please be
mindful of the following points during the operation, as improper actions may
result in data loss or device damage.
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Note
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Supplement and provide
necessary explanations for the description of the operation.
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Technical Support
E-mail:support@inhandnetworks.com
URL: www.inhandnetworks.com
The EAP600, developed by InHand
Networks, is a Wi-Fi 6 Access Point designed for the commercial sector. This product
delivers secure and high-speed network access, catering to a wide range of
industries. Harnessing the robust network access capabilities of Wi-Fi 6, it
provides a straightforward and efficient solution for small businesses,
enterprise branches, hotels, and any other settings requiring wireless coverage
with high-speed network access. With a comprehensive set of security features
and intelligent software services, it ensures an efficient and worry-free
networking experience, delivering a secure and dependable business data
connection in wireless environments.
Fig. 1 EAP600 application scenario
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LED Indicator
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Status and
Description
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PWR
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OFF
--- The device is Off.
Blink
in green --- The system is starting.
Blink
in green rapidly --- The system does not
work properly.
Blink
in green --- The system is upgrading.
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WAN
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OFF
--- The network is disconnected.
Blink in green
--- The router is connecting to the wired network.
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Wi-Fi 2.4G
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OFF
--- AP mode disabled.
Always
on --- Other anomalies.
Blink in rapidly green --- The device functions normally as an
AP.
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Wi-Fi 5G
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OFF
--- AP mode disabled.
Always
on --- Other anomalies
Blink in green
rapidly --- The device functions normally as an AP.
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Note: The rapid blinking
occurs every 200ms, and the steady blinking interval is 500ms.
Step 1: Power on the device, and
within 10 seconds, long-press the Reset button until the PWR indicator light
rapidly blinks green with a 200ms interval.
Step 2: After the rapid
blinking, release the Reset button and wait for the device to complete the
factory reset process. The PWR indicator light will stay constantly lit,
indicating that the factory reset is complete.
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Function
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Default Settings
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Wi-Fi
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1. The
Wi-Fi 2.4 GHz access point (AP) is enabled, and its SSID is "EAP600–" followed
by the last six digits of the wireless MAC address.
2. The
Wi-Fi 5 GHz AP is enabled, and its SSID is "EAP600-5G–" followed by the last
six digits of the wireless MAC address.
3. The
authentication method is WPA2-PSK.
4. The two
access points have the same password: The last eight digits of the router's
SN.
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Network
access control
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1. Local
HTTPS service is enabled, using port 443.
2. The
device management address is 192.168.10.1
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Username
and password
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adm/123456
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Step 1: Connect the power cable
and Ethernet cable. When using PoE (Power over Ethernet) to power the EAP600,
please ensure that the upstream device has PoE functionality enabled.
Step 2: Set the PC
and device management IP addresses in the same network segment. The DHCP Server
function is enabled by default, and the PC and device must be in the same
address segment. The PC needs to be connected to the device’s Wi-Fi (SSID and
password reference 3. Default Settings), and check whether
the PC has obtained an address, which should belong to the 192.168.10.0 network
segment.
Fig. 4-1 EAP600 Web Login page
The EAP600 supports single-port
wired access, and you can configure it to use DHCP or static IP address
assignment based on their requirements. Click on “Configuration > WAN” to
select the network connection type.
Fig. 4-2-a Access the WAN editing
interface
- DHCP: The device's WAN interface is set
to enable DHCP service by default. You can simply connect the WAN interface to
the internet using an Ethernet cable to establish the AP's network connection.
- Static IP: You can
manually configure the address assigned by the ISP or upstream device. After
the configuration is completed, the AP will connect
to the network using the specified static IP.
Fig. 4-2-b Configuring the AP to
connect to the network via a static IP address
5. Management
Once the device is added to the platform, you can manage and monitor the network from the platform while also supporting users in remotely viewing real-time status information on the device's local interface.
Click on [ Dashboard ] in the
left-hand menu to access the dashboard interface and view the device's basic
information, operating mode, traffic statistics, Wi-Fi connection count, and
other information.
You can click the icon next to
the "Name" field to customize the name of this device.
Fig. 5-1 Dashboard interface
You can view basic device
information in the "Dashboard > Device Info" interface, including
the device name, device model, device serial number, MAC address, online
duration, upstream interface address, and other details.
Fig. 5-1-1 Device Information
interface
- Name: Identifies the device's name, which is initially set to "EAP600" but can be customized.
Model: Identify the specific sub-model of the product.
Serial: A unique code that serves as an identifier for the device and can be used for indexing or adding the device to a platform account.
Firmware Version: Shows the device's current software version.
- MAC Address: Identifies the device's physical MAC address.
- Work Mode:EAP600 has two operational modes: FAT-Bridge and FAT-Routing.
- Uplink IP: The IP address of the upstream interface used for device internet connectivity.
- System Time: Displays the device's time zone and system time.
- License Status: Indicate the licenses applied to the product. The EAP600 product is now freely available to users
You can check the usage of
traffic on various upstream interfaces since EAP600 was powered on through the
"Dashboard > Traffic Statistics" feature. The data for traffic
statistics will reset after the device is restarted. If you need to view
historical traffic records, you can do so on the corresponding device's details
page in the InCloud Manager.
Fig. 5-1-2 Traffic statistics
You can view the number of
active SSIDs and the client count for each SSID that is connected to the EAP600
through the "Dashboard > Wi-Fi Connections" feature.
Fig. 5-1-3 view the Wi-Fi
connection status
Click on the [ Status ] option
in the left menu to enter the status page, where you can check the device's Mesh status, client list, events, and logs .
In this menu interface, you can see the Mesh connection status between APs. The green indicator in the diagram represents the current device’s role
Fig. 5-2-1 Mesh
- Status: Green indicates that the Mesh network has been successfully established, while gray indicates that the Mesh network has not been successfully established.
- Role: Indicates the role of the AP in the Mesh network.
- Controller: The Controller in the entire Mesh network
- Agent: The Agent in the Mesh network
- AP MAC:The MAC address uniquely identifying the AP hardware.
- AP IP: In the Mesh network, the EAP600’s address is assigned by the Controller’s DHCP or by a DHCP server obtained by the Controller from a third-party device.
- Connected Device MAC: Shows the MAC address of the AP’s parent node. The Controller does not have a parent node.
- Mesh SSID: The SSID broadcasted by the Controller in the Mesh network.
- Connnect Time: The duration for the AP to establish the Mesh network.
Clients typically refer to
wireless devices connected to an access point (AP), such as laptops,
smartphones, tablets, and other similar devices.
You can access detailed client
information connected to the EAP600 via the "Status > Clients"
feature. This information includes client names, IP addresses, MAC addresses,
VLAN, connected SSID, RSSI, operating channels, Wi-Fi standards, traffic usage,
online duration, and more.
Fig. 5-2-2 Wireless Client
Connection Information
[ Event ] is used to record
information related to the device's status, performance, and user-triggered
operations. This helps IT personnel understand the network's operational
status, detect problems promptly, and take necessary measures. It is a valuable
tool for network monitoring and troubleshooting.
You can access event
information generated during the device's operation via the "Status >
Events" function. This helps IT understand the device's operational
status and can be useful for troubleshooting issues. New events will be updated
at the beginning of the table.
Fig. 5-2-3 Check the recorded
events
At the top of the event list,
you can filter the displayed content by setting the time and selecting the
event level. You can also export or clear recorded events using the "Clear
Events" and "Export Events" buttons. In addition, you can set
the number of events displayed per page and use the fast page navigation at the
bottom right of the page.
The currently supported event types that can be recorded
include:
- Successful User Login
- Failed User Login
- Configuration Changes
- High CPU Utilization
- High Memory
Utilization
- Device Reboot
- Firmware Upgrade
- Client Status Changes
- Connection Status
Changes
- These events are
recorded to help you monitor and manage the device's operation and network
activity.
The log function is used to
record the raw return information of the device's operation under various
circumstances. It is typically employed by IT or research and development
personnel for the analysis and troubleshooting of issues.
You can access the device's
system logs by navigating to the "Status > Logs" section. System
logs provide detailed information about the device's operation, and they are
invaluable for troubleshooting when issues arise. Users have the option to
download and clear logs as needed.
You can filter the displayed log
entries based on log level or by entering keywords.New log entries are added to the
end of the log, keeping the most recent events at the bottom of the log.
Fig.
5-2-4 Check the recorded logs
Click on the "Config"
button in the left-side navigation menu to access the configuration page. On
this page, you can set up the device's WAN/LAN interface settings.
The EAP600 supports single-port
wired access, and you can configure it to use DHCP or static IP address
assignment based on their requirements. Click on “Configuration > WAN” to
select the network connection type.
Fig. 5-3-1 Access the WAN editing
interface
- DHCP: The EAP600 can dynamically obtain
an internet IP address by using the DHCP server of the upstream router.
- Static IP: You can
manually configure the address assigned by the ISP or upstream device. After
the configuration is complete, the AP will connect to the network using the
specified static IP.
- The default MTU value
is 1500, and the valid input range is from 128 to 1500.
In this interface, you can configure the local LAN subnet
Fig. 5-3-2 Add a local network
The "Network Type"
field provides two available modes:
- Standard: Clients
connected to the standard mode network can access the Internet and the device's
web interface.
- Guest: Clients connected
to the guest mode network can only access the Internet and cannot log in to the
device's web interface.
- Edit Local Network: You can
adjust the parameters of an existing local network, and the configuration
fields are the same as when creating a new network.
In this interface, you can configure the port operation mode. By default, the port is in WAN mode, allowing the AP device to automatically obtain a DHCP address. When the AP operates in a Mesh or local network, the user can change the port to LAN mode.
Fig. 5-3-3-a Edit the radio’s
parameters
When the port operates in WAN mode, the EAP600 will obtain an IP address assigned by DHCP through the port.
When the port operates in LAN mode, the EAP600 will use its own DHCP service to assign IP addresses through the port.
5.4 Wi-Fi
5.4.1 SSIDs
You can set SSIDs for both 2.4 GHz and 5 GHz bands, with up to four SSIDs supported per band.
Fig. 5-4-1-a SSID Lists
- By default, the EAP600 will broadcast the initial SSIDs for both 2.4 GHz and 5 GHz bands. The username and password can be found on the nameplate.
- 2.4GHz: SSID: Username EAP600-XXXXXX(The last 6 digits of the 2.4G WiFi MAC address), Password: The last 8 digits of the serial number
5GHz: SSID: Username EAP600-5G-XXXXXX(The last 6 digits of the 2.4G WiFi MAC address), Password: The last 8 digits of the serial number
Fig. 5-4-1-b SSID setting
5.4.2 Mesh
To implement Mesh, both the Controller and Agent need to be configured as follows.
5.4.2.1 Controller
We recommend configuring the Controller first. Each Controller can connect to only one Agent at a time.
Fig. 5-4-2-1 Controller setting
- After saving the configuration, buttons for “One-click Mesh” and “Clear Mesh Data” will appear on the page.
- One-Click Mesh: When the Controller stops broadcasting or a new Agent establishes a wireless connection for the first time, you need to click the button in the Controller’s configuration settings to ensure the Mesh network is successfully established.
- Clear Mesh Data: When you need to modify the Mesh configuration or clear the Mesh connection records, you can use this button to reset.
- The Controller will periodically send broadcast packets to establish the Mesh network. If no new Agent joins the Mesh network, it will stop broadcasting after 10 minutes.
5.4.2.2 Agent
InHand provides two ways for an Agent to join the Mesh network: via wired connection or wireless connection.Once the Controller is set up, an Agent can usually connect to it within one minute.
Fig. 5-4-2-2 Agent setting
- Wired: Wired Mesh setup is relatively simple and offers greater stability
- Wireless: Wireless Mesh can overcome cabling difficulties, but its stability is somewhat lower than wired.When setting up a wireless Mesh, make sure that no Ethernet cable is connected.
5.4.3 Radio
You can configure the frequency
width and transmit power for 2.4GHz and 5GHz radio frequencies under
"Configuration > Wi-Fi> Radio." When you set the
“Transmit Power” to "Custom," you must manually enter the power
value. The valid input range for power is between 1 and 20, with the default
value being 20.
Fig.5-4-3- Set the Transmit Power
manually
Under the "System"
menu, you can configure various settings and features, including cloud
management, remote access control, clock settings, device options,
configuration management, device alerts, tools, and log server configurations.
The initial username and
password for the device are "adm" and "123456." To enhance
security, it is recommended to change this password. You can do this by
clicking on "adm" in the top navigation bar, and then selecting "Change
Password" from the dropdown menu.
Fig.5-5-a Modify the password
Fig.5-5-b Set a new password
The Incloud Manager`
(star.inhandcloud.com) is a cloud platform developed by InHand Networks to
address the challenges faced by enterprise networks, such as slow deployment,
complex operations, and poor user experiences. This platform prioritizes user
needs and combines features like zero-touch deployment, intelligent operations
and maintenance, security protection, and exceptional business experience
capabilities. Once devices are connected to the cloud platform, you can
perform remote management, batch configuration, and traffic monitoring, making
network device management more convenient and efficient.
The EAP600, by default,
automatically connects to the InCloud Manager once it's online. If
you prefer not to use the cloud management functionality, you can manually
disable this service in the "System > Cloud Management" section.

Fig. 5.-5-2 Enable the Incloud
Manager service
You can manage the accessibility
of the router's web configuration interface from external sources via the
Internet by using the "System > Remote Access Control" feature.
This feature enables you to control and configure remote access to the router's
web interface.
Fig. 5.-5-3 Configure the remote access
When you enable
remote access to the router's web configuration interface through the
"System > Remote Access Control" feature, you have the following
options:
- HTTPS: Once enabled,
you can access the router's web interface remotely through a web browser by
entering the public IP address and port number associated with the upstream
interface.
- SSH: When enabled,
you can remotely log in to the router's backend using a remote tool like CRT.
Enter the public IP address and port number of the upstream interface, along
with the username and password to establish remote access.
- Ping: Enabling
this option allows external networks to initiate Ping requests to the IP
address of the upstream interface.
In network functionality, the
clock function refers to the capability used to coordinate and synchronize time
between network devices. Clock functionality within a network is crucial for
data transmission, log recording, security, coordination, and troubleshooting.
It ensures that various devices in the network are operating at synchronized
times, which is essential for efficient and secure network operations.
In the "System >
Clock" function, you can perform the following actions.
- Select your country
to configure the device with the appropriate time zone.
- Set the time and date
to align with your local time. This will become the device's system time.
- Configure at least
one valid NTP (Network Time Protocol) Server address. This allows the device to
synchronize its system time with the selected NTP server, ensuring accurate
timekeeping.
Fig.5-5-4 Choose the Country and
configure the NTP server address
In "System > Device
Options," you can perform actions on the device, such as rebooting,
firmware upgrades, and restoring to factory settings.
Fig. 5-5-5 Device Option interface
Cautions:
- When upgrading
firmware locally, ensure that you obtain the firmware from legitimate sources
to prevent the device from becoming unusable due to incorrect firmware
installation.
- When the device is
connected to the cloud platform, due to the cloud-based configuration
synchronization mechanism, the platform will reapply the configuration that was
in place before the factory reset, with the device only clearing historical
data.
Configuring backups and backup
recovery are critical tasks in network management and maintenance. They involve
the process of preserving configuration information for network devices so that
they can be quickly restored or migrated when needed. This practice ensures the
resilience and reliability of network operations and simplifies the recovery
process in case of system failures or configuration changes.
In the “System >
Configuration Management” section, users have the option to export the device
configuration for local storage. This exported configuration can be saved on
the local system and can be utilized to restore the device's configurations if
they are lost or need to be replaced.
Fig. 5-5-6 Manage the device
configuration
You can choose to focus on
specific events that may occur on the device by selecting the corresponding
alarm events and configuring the email address for receiving alerts. When an
alarm event occurs, the device will automatically send an email notification.
It's important to note that even if a user doesn't select certain alarm
options, related alarm events will still be recorded in the device's local
logs.
You can set alarm event types
and configure the email address for alerts in the "System > Device
Alarms" function.The currently supported alarm
events for the device are as follows:
Fig. 5-5-7-a Configure the alarm
events
Once you've configured the
outgoing email server address, port, username, and password for the sender's
email, the device will use this email account to send alarm notifications. To
verify the configuration of the sender's email, you can use the "Send Test
Email" option. This feature allows you to check if the sender's email
settings are correctly configured and that the device can successfully send
test emails.
Fig. 5-5-7-b Set the alarm email
receiving address
5.5.8.1
Ping
You can use ICMP (Internet Control Message Protocol) to check the device's external network connectivity. In the "Target" field, enter any domain name or IP address you want to test the device's connectivity to, and then click "Start" to check the connectivity status between the device and the specified target. This can help you determine whether the device can reach the target over the internet.
You can perform a network ping test on a target by going to "System > Tools > Ping." This allows to send ICMP echo requests to the specified target IP address or domain name and receive ICMP echo replies to check network connectivity and latency to that target.
Fig. 5-5-8-1 Ping
5.5.8.2
Traceroute
Traceroute is a network diagnostic tool used to determine the network path that data packets take from the source to the destination, as well as the intermediate routers or hops along that path.You can enter the target host's IP address in "System > Tools > Traceroute," choose the outgoing interface for the traffic, click "Start," and check the device's connectivity to the target IP by tracing the route.
Fig. 5-5-8-2 Traceroute
5.5.8.3
Capture
You can capture packets
passing through a specific interface using the "System > Tools >
Capture" feature. Select the "Output" option, and you can choose
to either display the captured packets in the interface or export them locally
for analysis or further examination.
Fig. 5-5-8-3 Packet Capture
You can set up an automatic
reboot schedule in "System > Scheduled Reboot." You can choose the
reboot frequency, such as daily, weekly, or monthly, and specify the exact time
for each scheduled reboot.
Fig. 5-5-9 Set the reboot plan
When selecting "Monthly
Reboot," if the chosen reboot day is greater than the actual number of
days in that month, the device will perform the scheduled reboot at the
specified time on the last day of that month.
In the "System > System
Settings" function, you can set the operating mode of EAP600.
Fig. 5-5-10 Set the reboot plan
- FAT (Firmware-Defined
Access Point) Router Mode: In this mode, the AP operates in a FAT mode and uses
the configuration set on the AP itself, including SSID, password, and other
settings. In router mode, the WAN and LAN ports are isolated from each other,
and client devices connected to the AP are assigned addresses from the AP's
local address pool.
- FAT Bridge Mode: In
this mode, the AP operates in FAT mode and uses the AP's configured SSID,
password, and other settings. In bridge mode, the WAN and LAN ports are in the
same Layer 2 network, and client devices connected to the AP obtain addresses
from the DHCP server of the upstream router connected to the AP.
When you enable the log file
server function in the "System > Log Server" feature, the device
will periodically upload log files to the specified server.
Fig. 5-5-11 Enable the log server
service
5.5.12.1
Web Login Management
You can set the logout time in
"System > Other Settings > Web Login Management." Once the
online time for a single login session on the device's web page exceeds the set
time, the system will automatically log out of the user, requiring them to log
in again to continue their operations.
Fig. 5-5-12-1 Setting the
automatic log-out time
5.5.12.2
Automatically Restart
When you enable this feature
in "System > Other Settings > Automatically Restart," the
device will automatically reboot if it cannot connect to the network and, after
one hour of retrying, remains unable to access the network.
Fig. 5-5-12-2 Enable the
Automatically Restart
1. Please use PoE (Power over
Ethernet) equipment that complies with the IEEE 802.3af/at standards to power
the AP. If you are not using PoE for powering the device, make sure to use the
original power adapter to avoid damaging the device.
2. Do not install the device in
environments with strong electromagnetic interference and keep it away from
high-power equipment. After installation, ensure that the device is securely
fixed to prevent damage or potential harm due to the device falling.
3. Verify that the operating
environment meets the specified temperature and humidity conditions for the
device.
4. Regularly inspect the device
cables, keeping them clean, and promptly replace any damaged cables.
5. When cleaning the device,
avoid spraying chemical agents directly on the device's surface to prevent
damage to the casing or internal components. Use a soft cloth for cleaning.
6. Do not attempt to disassemble
or modify the device on your own, as this can pose safety risks and void the
warranty for the device.
1. Verify that the
Access Point (AP) is operational and online. If any issues are detected, try
restarting the AP or restoring it to a backup configuration.
2. Refer to the 2.1 LED Indicators to check the AP's
LED indicators for any abnormal signals.
3. Ensure that the AP's
firmware is up to date. Obtain the latest firmware version from the official
source.
4. Double-check that the
AP's SSID and encryption settings match the configurations on your client
devices.
5. Examine the AP's
wireless channel settings to ensure there is no interference from neighbouring
channels.
6. Review the AP's
wireless configuration, including transmit power and frequency band settings.
7. If the issue
persists, attempt to overwrite the current configuration with a backup or
restart the device.
1. Check the signal
strength and interference level of the Access Point (AP).
2. Verify that the
number of clients connected to the AP does not exceed its capacity.
3. Review the AP's
channel settings and transmit power parameters to ensure they are configured
appropriately.
4. Inspect the vicinity
for other electronic devices or high-power equipment, such as microwave ovens
or Bluetooth devices. Ensure that the AP is not located too close to such
devices.
5. If the problem
persists, try overwriting the current configuration with a backup or reboot the
AP.
1. Check if the AP's power adapter is properly
connected or if the PoE power supply device is functioning correctly.
2. Refer to the "2.1 LED Indicator
Description" to check the AP's LED indicators for any abnormal
indications.
3. Inspect the AP's temperature to ensure it is
not overheating and verify that the environmental humidity meets the device's
requirements.
4. If the issue persists, consider updating or
reinstalling the AP's firmware.
1. Check if other
devices can access the website or service.
2. Clear your browser's
cache and cookies.
3. Verify if the DNS
server addresses are configured correctly and consider trying different DNS
server addresses.
For the EAP600 product, InHand provides the license to users for free. Licenses are still required for the ER series routers.
Use the registered account to log in to the cloud platform, navigate to the "Devices" menu, and click on "Add." Follow the prompts to enter the device's serial number and MAC address to complete the addition process. When adding a device for the first time, a complimentary one-year Basic license is provided, and you can renew it as needed.
Yes. You have the option to configure most settings locally. However, for features like batch configuration deployment, firmware upgrades, Connector, and more, it is recommended to use the cloud platform for enhanced functionality and management.
If you are unable to resolve the
issue using the steps mentioned above or encounter any other problems, please
contact InHand Network for technical support. You can visit
www.inhandnetworks.com to obtain more information.