How to troubleshoot if the InDTU324 fails to connect to the application center?
1. Check the SIM card: Ensure it’s properly inserted (power off first), not expired/arrears, and detected by the device (SIM LED stops blinking). 2. Verify signal strength: Move the device to a location with stronger cellular signal (CSQ ≥8 for stable
How to modify the WiFi password on the CPE02?
1. Access the web management interface. 2. Navigate to [Wi-Fi > Wi-Fi List]. 3. Click "Edit" for the target SSID (2.4G or 5G). 4. Enter a new password in the "Password" field (compatible with WPA2-PSK encryption). 5. Click "Save" to update the WiFi
How to switch the CPE02’s cellular working mode between SIM1, eSIM, and Dual Mode?
1. Log in to the web interface (192.168.2.1). 2. Go to [Internet > Uplink Table] and click "Edit" for the "Cellular" interface. 3. Under "Work Mode", select "Only SIM1" (default), "Only eSIM", or "Dual Mode" (prioritizes the primary card). 4. Save the
How to factory reset the CPE02 using the hardware Reset button?
1. Power on the device; when the SYS indicator is solid red, press and hold Reset for ~50 seconds until it turns solid blue. 2. Release the button (SYS flashes blue), then press Reset again until it turns solid blue. 3. Release and wait for the device
How to connect a device to the CPE02 via WPS (password-free)?
1. Press and hold the CPE02’s WPS button for 5 seconds to enable it. 2. On your terminal device, turn on WPS in WLAN settings and select the CPE02’s SSID. 3. Press the CPE02’s WPS button again to confirm. 4. The device will connect automatically within
What are the default login credentials and WiFi settings for the CPE02?
The default LAN IP is 192.168.2.1. Login credentials are on the device nameplate. Default WiFi: 2.4G SSID starts with "CPE02-" (last 6 digits of wireless MAC), 5G SSID with "CPE02-5G-". Both use WPA2-PSK encryption, and the password is the last 8 digits
How to set "Automatic Ping Detection" on 5G CPE02 to maintain stable cellular connection?
1. Log in to the 5G CPE02 WEB interface and navigate to [Network → Cellular Network Settings → Check Connection]; 2. Check "Enable Automatic Ping Detection"; 3. Set the Ping interval (e.g., 30 seconds) and the target IP (it is recommended to fill in a
The SIM card of 5G CPE02 prompts "PIN locked". How to unlock it?
When the SIM card is locked by a PIN, the correct solution is to contact your carrier. The specific steps are as follows: Contact the operator's customer service (such as China Mobile 10086, China Unicom 10010, China Telecom 10000) Provide the identity
User login lockout feature on IR302_IR305_IR315
The user login lockout feature has been recently introduced to IR300 serial routers: IR302, FW V3.5.102 or above IR305 and IR315, FW V1.0.111 or above The router temporarily locks a user account after a number of consecutive failed login attempts. This
Understanding IP Address Assignment in Cellular Networks_Static and Public IP Vs Dynamic and Private IP
Many customers expect cellular routers to behave like wired broadband connections, where a device receives a static and public IP address by default. In reality, cellular networks assign IP addresses very differently, and misunderstanding this is one
How to manually configure APN for 5G CPE02
Log in to the web interface ->Network ->Cellular Network Settings ->APN Configuration, select "Manual Mode", enter the APN name, username (if any), and password (if any) provided by the operator, save it, and the device will dial up to the network according
How to configure Verizon Static IP APN
A Verizon Static IP plan is a cellular data service where the SIM is assigned a static and public IP address which can be accessed from the public network and doesn't change when the device reconnects. The Static IP plan is often used in cases that need
What are the troubleshooting steps for 5G CPE02 suddenly going offline?
1. Check if the power supply of the equipment is stable (if the indicator light is on); 2. Confirm whether the SIM card is overdue and whether it is securely plugged in and out; 3. Log in to Xiaoxingyun Manager to check the device's last online status
How to view detailed parameters of cellular network signal strength for 5G CPE02?
In the "Devices>Cellular Signal" interface, view the parameters of cellular signals, such as operator, signal strength, frequency band, etc PCI、 Community ID and LAC.
How to set the priority of cellular and wired networks for 5G CPE02?
You can edit WAN and Cellular interfaces in the "Internet>Uplink List". You can also adjust the priority of each interface by dragging the "Priority" icon. Interfaces are arranged from top to bottom based on their priority, with higher priority interfaces
What VPN protocols does 5G CPE02 support for data encryption transmission?
Supports two mainstream VPN protocols, IPSec and L2TP. Log in to the web GUI ->Security ->VPN Settings, and select the corresponding protocol and configure parameters according to your needs to ensure data transmission security.
5G CPE02 Unable to connect to the cellular network
1. Ensure that the SIM card is properly installed and valid. 2. Check the cellular network signal strength and try moving the router to an area with better signal coverage. 3. Ensure that the data plan is still active and not exceeding data limits. 4.Restart
Does 5G CPE05 support planned restarts?
Support, users can set the scheduled restart time for devices in the "System>Plan Restart" function according to business needs in actual use. The devices support daily, weekly, and monthly fixed times for restart.
Use Case: 5G Broadband — The "High-Speed Engine" for Smart SMB Offices
Background With the widespread adoption of digital workflows, Small and Micro Businesses (SMBs) are increasingly relying on cloud collaboration, video conferencing, and IoT devices. However, traditional fiber network deployment relies on physical cabling,
Use Case: 5G Backup — The "Double Safety Net" for High-End Fashion Retailers
Background As the "New Retail" concept deepens, high-end fashion brands are accelerating their omnichannel digital transformation, implementing innovations like AI foot traffic analysis and live commerce. However, these applications demand extreme network
Use Case: 5G Empowering Smart & Efficient Operations for Pop-up Stores
Background As a vital format in "New Retail," Pop-up Stores (Flash Stores) have become a core scenario for brand marketing due to their flexible deployment and high interactivity. Meanwhile, with the maturity of 5G technology and extensive base station
IR302 disconnects/reconnects to cell net
I have an IR302 running V3.5.89 that is disconnecting then reconnecting to the cellular network and I can't figure out why. I'm watching the modem status page and it will be connected and happy. it then disconnects, says detecting modem type. says modem
DHCP option
IR302 product is a setup option to allow the lease option forever? THX ChrisR
IR302 with IO
Is there any way to query the product for IO status without logging into the product? I could not find any data the support page related to this. THX ChrisR
add non-privileged users
What is the purpose of non-privileged users. After adding user they seem to have the same access as ADM account?
IR302/IO
Please help me understand the use of Non-privileged users. I do not see any change in features by logging in with non-privileged password. Any way to see the IO status without going to menu/io path? Also I dont find a method to transition the output if
Sending sms
hi it is possible with typicall command to send SMS with IR615 router?
IR302 send SMS
Hi, I have several IR302 modem installed in remote locations. I need to retrive the sim phone number used on those modem. is there a way to have them send an sms?
openvpn client ir302
I created an openvpn client connection that connects to the privatevpn server, but as soon as I connect the vpn the internet stops working. instead I need to browse with the public IP that privateVPN assigns me. what is missing in the configuration?
IR302-FQ38-WLAN band locking
Hello All, I use an IR302-FQ38-WLAN router with Verizon in the U.S. The router uses any of bands 2, 4, or 66 in my location. Is there a way that I may specify which bands the router will use? Any way to do band locking. It is OK with me if command line