• MobiusPi API

    MobiusPi API Manual (internal development interface) https://sdk.ig.inhandnetworks.com/en/latest/API-manual-EN.html The internal working principle of the gateway is to provide Python developers with a function library that directly accesses the underlying

  • What is VG814 Bridge Port

    A bridge port is intended to connect two different physical LANs over a bridge, to enable storage and forwarding across LANs at the link layer. Method for modifying the IP address of a bridge port and bridge members: 1. Click "Network >> Bridge" and select

  • how to import the configuration

    Method for importing configurations: Click "Administration >> Config Management >> Config Management >> Browse", select a configuration file, and click Import to import the configuration file to the gateway. Method for backing up current running configurations

  • VG814 The working principle of logs

    System logs Capacity configuration: The total fixed size is 1MB, divided into 2 512KB files for cyclic use; Writing and uploading: After a single file is filled, it is uploaded to the TMS platform and then switched to another file to continue writing;

  • IR315 Electronic Police

    1. Scene background At the intersection of a residential area in the city center, two sets of electronic police officers were installed to capture red light running and illegal lane changes. they have encountered three troubles before: firstly, the high-definition

  • IR302 helps office building elevators achieve 'Quick fault alarm'

    1. Scene background Previously, elevator problems relied on two methods: either passengers were trapped and pressed for emergency calls, or the property management manually climbed the stairs for weekly inspections. For example, when the elevator suddenly

  • IR302 how to reset

    IR302 how to reset

  • What built-in tools are available for network diagnosis?

    The router includes three main tools under the "Tools" menu: PING Probe: To check connectivity to a destination host. Route Probe (Traceroute): To detect routing faults and hop counts. Network Speed Test: To test upload/download speeds (results are viewed

  • How can I allow external networks to access a specific service on my internal LAN?

    You can use the Port Mapping feature (found under "Firewall >> Port Mapping"). This forwards data sent to a specific port on the router's WAN IP to a specific internal IP and port on the LAN. The router supports up to 50 port mapping rules.

  • What is VRRP and how is it used?

    VRRP (Virtual Router Redundancy Protocol) groups multiple routers to form a single virtual router to act as a gateway. If the master router fails, a backup router takes over the gateway duties based on priority, ensuring uninterrupted communication for

  • How do I upgrade the system firmware?

    Firmware upgrades are done via the "System >> System Upgrade" menu. The process involves: Clicking <Browse> to select the upgrade file. Clicking <Upgrade> and confirming. Once successful, restart the device for the changes to take effect . Note: Do not

  • What is IP Passthrough?

    IP Passthrough allows the router to distribute the IP address obtained by the WAN port directly to a device connected to the LAN port. This is often used when an external device needs to be directly accessible from the outside. Only one device can obtain

  • How does the Traffic Management feature work?

    This feature provides traffic statistics for the dial-up interface. You can set a monthly traffic threshold. If the traffic exceeds the set threshold, the device can perform actions such as sending an alarm, blocking all non-management traffic, or closing

  • How do the Digital Input (DI) and Digital Output (DO) interfaces work?

    DI (Digital Input): Supports an input voltage of 0-30V. 0-3V is considered "low," and 10-30V is "high." The maximum input current is 100mA. DO (Digital Output): It is a wet contact output with resistor pull-up. Low level is 0V, and high level is 12V.

  • Can I manage the router using SMS commands?

    Yes, the router supports SMS management, which allows you to restart the device or manually connect/disconnect the network via text message. You must enable the function and configure the allowed mobile numbers. You can also set a "Status Query" command

  • What are the different WLAN (Wi-Fi) working modes supported?

    The IR302 WLAN interface supports two types: Access Point (AP) and Client (STA). AP Mode: The device acts as a wireless access point for other devices to connect to, supporting various authentication methods like WPA/WPA2. STA Mode (Client): The device

  • VG814 gateway helps Suzhou public transportation achieve intelligent management

    1. Scene background There are hundreds of buses in Suzhou, and the monitoring, positioning, passenger Wi Fi, and onboard equipment used to be "separate": surveillance videos had to be sent back to the station to guide, and drivers had to be manually called

  • What do the different colors on the Signal LED indicate?

    The Signal LED indicates the cellular signal strength: Red: Weak signal (Signal value 0~10). Yellow: Medium signal (Signal value 11~20). Green: Strong signal (Signal value 21~30). Off: The signal function is not enabled.

  • Does the router support serial data transmission (DTU)?

    Yes, specific models (IR302-<WMNN>-<WLAN/Null>-S) support DTU functionality. This allows the device to forward data from the serial port (RS232 or RS485) to a user-configured server. It supports transparent transmission via TCP or UDP protocols.

  • What is the Link Backup feature?

    Link Backup ensures continuous communication by switching to a backup link if the main link fails. Main Link: Can be set to WAN port or Dial-up interface. Backup Modes: Hot Backup: Both links are online; switches immediately if the current one disconnects.

  • How do I choose the "Bind" mode for the CAN interface on the VG

    Q: When configuring the CAN interface on the VG (Vehicle Gateway), should I select "Bind OBD" or "Bind Custom"? A: The choice depends on whether you want the Gateway’s native system to manage the connection or if you intend to control it via your own

  • Does the IR302 support remote management?

    Yes, the IR302 supports the InHand Device Manager "Device Cloud" management platform, which allows users to manage devices remotely. You can configure this in the "Services >> Device Remote Management Platform" menu. Supported modes include "Device Manager"

  • What should I check if the router cannot access the Internet after powering on?

    If the device cannot connect to the internet, please check the following: Ensure the SIM card is inserted correctly. Verify the SIM card has data service enabled and is not in arrears. Check if dial-up parameters such as APN, dial-up number, account,

  • How do I install the SIM card?

    The IR302 uses a pop-up card slot. To install the SIM card: Insert the SIM card pin into the round hole on the left side of the card slot and press to pop the holder out. Place the SIM card into the holder. Press the holder back into the card slot.

  • Which VPN protocols does the IR302 support?

    The IR302 supports a wide range of VPN protocols to ensure secure data transmission, including: IPSec GRE L2TP Client PPTP Client OpenVPN WireGuard ZeroTier

  • What are the power supply requirements for the IR302?

    The device supports a DC power input range of 9~36VDC. It can also be used with a 220V AC power adapter provided with the product. When installing, ensure the ripple is less than 100mV.

  • How do I restore the device to factory settings?

    You can reset the device using the Reset button on the panel following these steps: Press and hold the Reset button until the Status light goes out, then release it. Press the Reset button again until the Status light turns on, then release it (the light

  • How do I log in to the IR302 web configuration interface for the first time?

    To access the web configuration, connect your computer to the router and open a web browser. Enter the default IP address 192.168.2.1 in the address bar . Once the login interface appears, enter the username and password, which can be found on the nameplate

  • How to synchronize the IR302 time with the PC time?

    Log in to IR302, click on the menu bar "System" --> "Time", and then click on "Sync Time" under this section. At the same time, you can also set the TimeZone according to the location of your area.

  • IR302 Blocking Unknown Devices (WIRED)

    Problem Scenario Client has a IR302 router, and an authorized card reader and a controller are connected to the router, for regular operation. But recently there are two more unknown devices connected to the router via RJ45 (wired), and they consume some

  • IR300 connect/disconnect are not working with mqtt integration

    Hi, From https://iot.inhandnetworks.com/ under integrations, I created mqtt event type with event type connect, disconnect, device.info, series, lbs to test a device which is under Gateways (selected a single device) and I tried to test rebooting the

  • IR302 as a Transparent Bridge

    Can the IR302 operate as a Transparent Bridge to an existing Access Point (AP)? I am able to configure the IR302 as a WSTA Client, but it operates as a router with an network address on the LAN interface and a different network address on the WLAN interface.

  • IR302 Unauthorized Devices Blocking

    Problem Scenario Client has a IR302 router, and an authorized card reader and a controller are connected to the router, for regular operation. But recently there are two more unknown devices connected to the router, and they consume some internet data.

  • İnhand ir 915l reboot problem

    Hello, my ir 915L router has a constant rebooting problem, it keeps restarting after doing a startup reset and it has not improved in any way. I could not connect in any way, including WiFi and ethernet.

  • IR302 won't factory reset

    I have an IR302 that I acquired second hand. I have been trying to follow the instructions I found online to do a factory reset on the unit but it does not seem to work. I can't get the status LED to ever turn off after the first press of the reset button.

  • VG710 no more cellular connection after 1.2.5 upgrade

    Hello, Since 1.2.5 upgrade, I Iost 4G connection (working well with version 1.1.1) I also don't have anymore Cellular topic in network menu: Before update: After update: How can I recover cellular fonction on my router ? Thanks Cyril

  • GET /api/touch/tunnels/{id} api call with 404 error

    With correct id, this api call is not working. All other remote tunnel api call including get, post, put, delete are working except for this call.

  • IG502 API Integration Support Request

    Dear InHand Support Team, I need to integrate our IG502L (Firmware V2.2.0) with our platform via API.

  • Status report activation

    I'd tried to enabling status report on ir302, but on the modem log like this : 31> Aug 7 06:12:31 rmonthird[4304]: HTTP:Hostname:xxx.id, Port:80, Post_filename: <31> Aug 7 06:12:31 rmonthird[4304]: TCP or HTTP:server=[x.x.x.x], server_port=[80] <31> Aug

  • Status Report Activation

    I'd tried to enabling status report on ir302, but on the modem log like this : 31> Aug 7 06:12:31 rmonthird[4304]: HTTP:Hostname:xxx, Port:80, Post_filename: <31> Aug 7 06:12:31 rmonthird[4304]: TCP or HTTP:server=[104.21.25.150], server_port=[80] <31>

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  • IR302 how to reset

    IR302 how to reset

  • IR302 Continuously Disconnecting and Reconnecting

    Hello, I recently purchased an Inhand IR302 to provide a cellular connection to a computer via ethernet. I have a SIM card that I put in the IR302. When I configure it for AT&T it says “detecting modem” and after a few seconds it connects. However, after

  • IR302 as a Transparent Bridge

    Can the IR302 operate as a Transparent Bridge to an existing Access Point (AP)? I am able to configure the IR302 as a WSTA Client, but it operates as a router with an network address on the LAN interface and a different network address on the WLAN interface.

  • IR302 won't factory reset

    I have an IR302 that I acquired second hand. I have been trying to follow the instructions I found online to do a factory reset on the unit but it does not seem to work. I can't get the status LED to ever turn off after the first press of the reset button.